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PACCAR
Renton, WA, United States
Company Information PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally re
Job Source: PACCARSmartsheet
Clyde Hill, WA, United States
Smartsheet is looking for an Escalation Analyst to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. This role does not interface directly with customers nor wi
Job Source: SmartsheetBucher & Christian Consulting, Inc. dba BCforward (BCF)
Redmond, WA, United States
BCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA. Position Title: Support Analyst Location: Redmond, WA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 18 Months Job Type: Ful
Job Source: Bucher & Christian Consulting, Inc. dba BCforward (BCF)Compu-Vision Consulting
Seattle, WA, United States
Position: IT Support Analyst Location: Seattle WA (Onsite) Duration: 6 months. Required: • High School Diploma required • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and at
Job Source: Compu-Vision ConsultingGoaco Ltd
Kent, WA, United States
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their lev
Job Source: Goaco LtdShape Technologies Group
Kent, WA, United States
General Purpose: Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues. Major Duties and Responsibilities: Functions as first point of contact for customers in relation to system technical application support by phone, fax or email. Offer troubleshooting advice to customer’s to res
Job Source: Shape Technologies GroupMicrosoft
Redmond, WA, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftRose International
Redmond, WA, United States
Date Posted: 06/26/2024 Hiring Organization: Rose International Position Number: 466563 Job Title: Technical Customer Support Job Location: Redmond, WA, USA, 98052 Work Model: Hybrid Shift: Monday through Friday 7-3:30 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate($): 40.00 Max Hourly Rate($): 40.00 Must Have Skills/A
Job Source: Rose InternationalSeattle, WA, United States
Job Title: Technical Support Analyst
Location: Seattle, WA 98101
Duration: Contract to hire after 90 days
PR: $35.00/hr on W2
Description:
The Technical Support Analyst is responsible for the overall technology needs of staff with roles essential to the day-to-day operations of the client and provides priority response and resolution for all reported technology issues.
• Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
• Document and report on all work performed on behalf of customers
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required
• Provide backup scheduling support to Post Production Engineering
REQUIREMENTS
• Well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Maintain a professional appearance
• Enjoy working on a team and comfortable sharing responsibilities
• Superior customer service and people skills
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services (see below)
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
• Work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Business Casual Dress, Reliable transportation
• Lift, carry and transport computer equipment
LIST OF TECHNOLOGIES - (Inclusive of, but not limited to)
Windows 7, Windows 8, Mac OS, Linux or UNIX experience NOT required but would be a PLUS, iOS, Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity (i.e. LogMeIn or Bomgar), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management (i.e. MobileIron), Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketing systems (i.e. ServiceNow, SysAid), hard drive encryption products (i.e. Apple Filevault, PGP, Credant), enterprise backup products (i.e. Connected Backup), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.)
Indotronix is an Equal Opportunity Employer
Email Alert for Technical Support Analyst jobs in Seattle, WA, United States
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