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Zurich North America
, IL, United States
** Customer Experience Manager** 80886 Zurich North America is looking for a Customer Experience Manager to work out of our North American Headquarters in Schaumburg, IL. In this role, the ideal candidate will be able to conduct user research with our customers and distributors to generate insights to inform the design and developme
Job Source: Zurich North AmericaFive Below
Hammond, IN, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowLeader Auto Group
Chicago, IL, United States
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10dealerships consisting of 23different franchises and have over 800 employees. We have a strong presence in the Chicagoland area with 8dealerships and 2 more loc
Job Source: Leader Auto GroupRedShelf
Chicago, IL, United States
****About RedShelf**** RedShelf is an EdTech company focused on helping publishers, schools, and businesses transition effortlessly to more affordable and efficient digital textbooks and learning content. In addition to digitizing and distributing content from thousands of publishers and content providers, we offer an end-to-end software platform
Job Source: RedShelfMichaels Stores
, IL, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsMcHenry-2244 N Richmond Rd time typeFull time posted onPosted Today job requisition idR00128581 Store - CHI-MCHENRY, IL**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to
Job Source: Michaels StoresThe Michael's Companies
Evergreen Park, IL, United States
PT Customer Experience Manager page is loaded PT Customer Experience Manager Apply locations Evergreen Park-9140 S Western Ave time type Part time posted on Posted 3 Days Ago job requisition id R00254154 Store - CHI-EVERGREEN PARK, ILDeliver a customer centric shopping experience by managing and delivering effect
Job Source: The Michael's CompaniesQualtrics
Chicago, IL, United States
**Engagement Manager - Customer Experience** Chicago, Illinois, United States Category Services Operations JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develo
Job Source: QualtricsAir Canada
, IL, United States
** Customer Experience Manager - Airports - 25905** Location: CHICAGO, IL, United States Posting Start Date: May 11, 2021 Posting End Date: May 18, 2021 Share: **Job Description** **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your ca
Job Source: Air CanadaChicago, IL, United States
**Customer Experience Manager**
Chicago, IL / Sales & Marketing / Full-time Natures Fynd is a groundbreaking food tech company born out of NASA-supported research on extremophiles in the geothermal pools of Yellowstone National Park. Our novel fermentation technology produces a sustainable source of complete protein using only a fraction of the resources required by traditional agriculture. As the challenge to feed the worlds expanding population grows, our mission is to create amazing foods and materials that provide sustainable choices and nurture the planet.
Were looking for passionate, driven, and ambitious people to join our fast-growing team.
The Customer Experience Manager will play a crucial role as the company grows and customer interactions increase. This person will be responsible for managing a holistic customer experience program, from customer support, to proactive community engagement, to developing strategy and infrastructure.
The Customer Experience Manager needs to be a people person, both empathetic and also able to handle higher-stress interactions. Support experts with a diverse background and skill set will do well here. They need to be highly detail-oriented while maintaining flexibility. The right candidate will thrive in fast-paced environments and display exceptional multi-tasking skills and a proactive and problem-solving attitude. They will work alongside a cross-functional team to meet the demands of the business, but more importantly, the customers.
They are expected to communicate effectively to ensure objectives are met and to guide strategic decisions in the early stages of planning and projects. They should stay up to date with industry trends and competitors, produce ideas/innovations, and proactively keep the team up to date on project milestones and issues as they arise. **Primary Responsibilities:**
+ Respond to customer questions, comments, and concerns via email and social
+ Establish proper infrastructure within our CS tool (HubSpot)
+ Implement intuitive tagging/categorization to analyze trends and glean valuable insights
+ Implement KPIs and reporting
+ Roll out effective insight-sharing process across the company to ensure teams are informed and actions can be taken when and where needed
+ Lead community engagement through proactive interactions on relevant posts/topics using social listening tools (Sprout Social, custom searches, etc.)
+ Create and maintain documentation and training materials
+ Stay current on latest trends and best practices
+ Serve as a thought leader, customer advocate, and partner to employees and customers
**Professional Experience & Qualifications Required:**
+ 35 years experience in customer support
+ Strong empathy for customers and ability to de-escalate customer issues
+ Able to bring ideas to help customer retention
+ Strategic thinker with strong analytical skills
+ Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers)
+ Outstanding listening skills
+ Experience working with Customer Support platform (HubSpot, Salesforce, Zendesk, etc)
+ Experience optimizing Customer Support processes and infrastructure
+ Experience working at a startup/high-growth company
+ Understanding of Food and Beverage industry
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Customer Experience Manager jobs in Chicago, IL, United States
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