Customer Success Manager

College Park, MD, United States

We are seeking an experienced Customer Success Manager (CSM) at Cybrary to serve as the primary contact for a rapidly expanding portfolio of enterprise customers. Our Customer Success Team serves as the front-line relationship with our clients by providing exceptional service and support throughout the account lifecycle. We are growing our international customer base, and are particularly interested in speaking with experienced CSMs who are willing to work alternative hours to support international clientele. Our CSMs lead the customer through onboarding and training to ensure high utilization of the Cybrary platform, allowing our customers to meet their cybersecurity and IT training needs.

What You Will Do

Will work directly with our customers, including administrators and C-level executives, to ensure they are optimizing the full value of our platform

Build and nourish in-depth and long-term relationships with existing and new clients, both domestic and international

Maintain and exceed 85% customer retention through renewal and expansion goals

Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and potential enhancements

Uphold and continuously improve Cybrary’s best practices for engagement, renewal, and expansion

Skills You Bring

3+ years of experience in SaaS customer success/account management roles, with at least 1 year of experience supporting enterprise

Strong account management and a passion for customer support

Proven experience in renewal and expansion success; have exceeded retention goals and successfully uncovered new expansion opportunities

Excellent verbal, interpersonal and written communication skills - you’re able to tailor your communication to address individual consumers as well as executive teams

Ability to lead by example - no task is too small

Exceptional ability to ask questions and solve problems by thinking outside the box

Effective project management skills, using data and data analytics to inform and influence priorities

Collaborative problem solver

Motivation to go above and beyond for a task - you thrive on ensuring your customers are happy and engaged

Ability to learn and expand familiarity with technical content and an inherent desire to continuously develop your own skills

Experience using Salesforce

Familiarity with Zendesk, ChurnZero and cybersecurity training programs a plus

Interest and ability to work alternative hours to support our international customer base

Location

This position is 100% remote.

Customer Success Manager Location College Park, Maryland, United States

Salary 60000 - 90000 a year (US Dollars)

Description We are seeking an experienced Customer Success Manager (CSM) at Cybrary to serve as the primary contact for a rapidly expanding portfolio of enterprise customers. Our Customer Success Team serves as the front-line relationship with our clients by providing exceptional service and support throughout the account lifecycle. We are growing our international customer base, and are particularly interested in speaking with experienced CSMs who are willing to work alternative hours to support international clientele. Our CSMs lead the customer through onboarding and training to ensure high utilization of the Cybrary platform, allowing our customers to meet their cybersecurity and IT training needs.

What You Will Do

Will work directly with our customers, including administrators and C-level executives, to ensure they are optimizing the full value of our platform

Build and nourish in-depth and long-term relationships with existing and new clients, both domestic and international

Maintain and exceed 85% customer retention through renewal and expansion goals

Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and potential enhancements

Uphold and continuously improve Cybrary’s best practices for engagement, renewal, and expansion

Skills You Bring

3+ years of experience in SaaS customer success/account management roles, with at least 1 year of experience supporting enterprise

Strong account management and a passion for customer support

Proven experience in renewal and expansion success; have exceeded retention goals and successfully uncovered new expansion opportunities

Excellent verbal, interpersonal and written communication skills - you’re able to tailor your communication to address individual consumers as well as executive teams

Ability to lead by example - no task is too small

Exceptional ability to ask questions and solve problems by thinking outside the box

Effective project management skills, using data and data analytics to inform and influence priorities

Collaborative problem solver

Motivation to go above and beyond for a task - you thrive on ensuring your customers are happy and engaged

Ability to learn and expand familiarity with technical content and an inherent desire to continuously develop your own skills

Experience using Salesforce

Familiarity with Zendesk, ChurnZero and cybersecurity training programs a plus

Interest and ability to work alternative hours to support our international customer base

Location

This position is 100% remote.

Please mention the word **AWSOME** and tag RMzQuMTUwLjEzMS4xODI= when applying to show you read the job post completely (#RMzQuMTUwLjEzMS4xODI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. Job type: Remote job Tags manager

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