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Flex-N-Gate
Warren, MI, United States
Overview Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Information Technology Ne
Job Source: Flex-N-GatePenske Automotive Group
Bloomfield Hills, MI, United States
IT Support Technician Penske Automotive Group is a Fortune 200 international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Aust
Job Source: Penske Automotive GroupH.W. Kaufman Group
Farmington HIlls, MI, United States
Manager, IT Department Operations Summary The Manager, IT Department Operations is responsible for leading top-level administrative, financial, and operational activities within the Information Technology department. This role involves partnering with the CIO and IT leadership team to implement efficient operational processes, exercise sound financ
Job Source: H.W. Kaufman GroupCooper Standard
Northville, MI, United States
Job Description: TITLE : IT Manager DUTIES : Cooper Standard Automotive seeks a IT Manager based out of the office at 1230 Ruston Pass, Fort Wayne, Indiana, 46825. Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned office address. Hence, the employee must live within a reasonable commuting di
Job Source: Cooper StandardServiceTec
Detroit, MI, United States
Title: Service Desk Technical Manager Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for
Job Source: ServiceTecNR Consulting
Detroit, MI, United States
Title: Technical Support Location: Detroit, MI, 48202 (Must be able to be onsite 2x a week for hybrid model) Position Type: Contract with possible extension Duration: 12+ Months General Summary of Function/Purpose of Position What is the function of the work area and how does this position fit into that function? Provide support to the agency end
Job Source: NR ConsultingLambert
Detroit
We are seeking a skilled Systems Manager to manage and enhance our cloud infrastructure and IT systems. This role involves the configuration, management, and optimization of cloud resources, ensuring the security and efficiency of operations within our IT infrastructure. The successful candidate will have a strong background in both cloud and syste
Job Source: LambertLanceSoft, Inc.
Detroit, MI, United States
This is an Onsite role in Michigan Job Description: Manage project execution and IT delivery of healthcare payer projects, providing day-to-day project leadership Manage multiple work streams of IT project delivery including financial management via close coordination/cooperation with Business Leads and IT Technical Leads Able to facilitate/lead r
Job Source: LanceSoft, Inc.Bloomfield Hills, MI, United States
Midwest IT Services Manager Company: TriMas Company LLC Primary Location: 38505 Woodward Avenue, Suite 200, Bloomfield Hills, MI 48304 USA Employment Type: Salaried | Full-Time Function: Information Systems Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
The Midwest IT Services Manager's primary objective is to rapidly resolve technology issues that are reported through the help desk ticket system. The position requires a hands-on technical leader who is responsible for delivering exceptional support to TriMas employees. The manager is expected to assist with complex technical issues while thinking about the overall picture. Additionally, this manager has strong leadership and communication skills to assist the IT team in exceeding performance expectations.
This role provides IT support for our Bloomfield Hills and Clinton Township, Michigan locations on a weekly basis. This role also provides support for our Auburn and Hamilton, Indiana locations, and New Albany, Ohio location on a monthly rotational and as-needed basis. Assist in performing help desk duties (i.e. assisting employees with computer hardware and/or software issues and concerns via phone, email, application or in-person interactions). Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action, if necessary. Escalation and resolution of software issues to the information systems/development team. Work directly with administration staff at TriMas headquarters to streamline communication. Define team goals and lead team to achieving desired results, while being accountable for performance. Offer support to employees onsite (desktop computer, network, security, building access). Support of MS Office applications with emphasis on MS Teams (Collaboration App, Teams Rooms, and desktop phones). Assist in laptop/notebook computer imaging for new hires and replacement PCs. Manage purchasing and vendors of all regional technology requirements. Offer mobile device support and manage contracts with mobile providers. Manage office technology contracts and product support (copiers and multi-function printers). Engage with IT Shared Services (Infrastructure, Support & Service Delivery, and Applications) Teams to manage all projects and requests involving support tickets and escalated issues. Other IT Support responsibilities as required and assigned.
Qualifications
Required Skills and Abilities: Professionalism on any/all support issues with emphasis on quick ticket and problem resolution. Team-driven escalation and rapid problem resolution with root cause analysis and process improvement actions. Ability to build and cultivate strong relationships and work effectively with diverse groups including business and technology stakeholders and peer groups. Demonstrate excellent oral and written communication skills, with the ability to share information effectively and confidently to internal and external audiences of varying levels of technical knowledge. Strong problem solving and troubleshooting skills. Ability to manage multiple competing priorities and work under pressure in high stress and/or ambiguous situations. Education and Experience: Bachelor's degree in computer science, computer information systems, or a similar computer-orientated major from a 4-year college or university Five (5) or more years related experience and training, or equivalent combination of education and experience. Expert knowledge of Windows based computer software programs including Microsoft Word, Excel, PowerPoint and Outlook. Physical Requirements: The physical de
Email Alert for Midwest IT Services Manager jobs in Bloomfield Hills, MI, United States
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