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Information Technology Manager

Farmington HIlls, MI, United States

Manager, IT Department Operations

Summary

The Manager, IT Department Operations is responsible for leading top-level administrative, financial, and operational activities within the Information Technology department. This role involves partnering with the CIO and IT leadership team to implement efficient operational processes, exercise sound financial planning, ensure adherence to budget, communicate complex concepts to top-level non-departmental staff, and assist with implementation of departmental strategic plans. The Manager will oversee budget preparation, executive reporting, audit coordination, and the continuous improvement of IT services. The position requires strong matrix leadership skills, excellent communication skills, and a contextual understanding of IT and business operations to drive effective collaboration and innovation within the department and across the organization . This is a hybrid position located at headquarters in Farmington Hills, MI 1-2 days a week.

Primary Responsibilities

Partners with the CIO and the IT Director team in fulfilling non-trivial and essential administrative and operational duties for the department, including quarterly board report preparation, monthly executive presentations, audit coordination, and internal and external departmental communications

Manages the IT budget and acts as department liaison to Finance & Accounting

Responsible for directing the preparation, review and consolidation of business plans and budgets for the IT organization, as well as IT invoice approvals and reporting of actuals

Establishes and implements operational improvements, and continuous improvement programs for the IT organization

Regularly review IT costs and cost structures for IT services and products so that the financial implications of IT projects and activities are communicated to the proper IT and business executives

Drives and facilitates effective collaboration and communications between the IT organization and the user and customer communities

Develop and manage strategic vendor and partnership relationships and taking a stakeholder role in the maturation of certain vendor management processes

Plays a critical role in IT workforce management, including the coordination of sourcing, training, and development of staff

Stays current with developments in new market trends and innovations in technology and the leadership of enterprise IT

Coordinate preparation of documentation for quarterly board reports, monthly executive presentations, departmental all-hands meetings, and other high-stakes internal and external communications

Develop and execute departmental performance/KPI reporting

Conduct information technology contract review, as requ ir ed

Requirements

Bachelor's or Master's degree in information technology, business administration or related field, or equivalent work experience

10+ years in IT and business/industry

5+ years of demonstrable, increasing operations/administrative responsibilities

Past responsibility for administrative coordination of a multi-million-dollar operating budget

Expertise in communications and administrative tooling; advanced-level proficiencies in Excel and PowerPoint

Expertise in budget planning, financial management and workforce management

Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs

Ability to improve operational efficiency, service delivery and information management across the IT organization

Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Must be able to be onsite at headquarters 1-2 days a week in Farmington Hills, MI

About Our Company

The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada, and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

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