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The Rockridge Group
Milpitas
Job Description Job Description Job Title: Deskside Support Technician – L2 Location: Milpitas, CA 95035 Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installa
Job Source: The Rockridge GroupThe Rockridge Group
Milpitas
Job Description Job Description Job Title: Desktop Support Technician – L2 Location: Milpitas, CA. Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site and assist with hardware installations, software upgrades, syste
Job Source: The Rockridge GroupTIME's group
Palo Alto, CA, United States
Security (Information & Communication Technology) Full time Add expected salary to your profile for insights As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT
Job Source: TIME's groupAnatomage, Inc.
Santa Clara
Job Description Job Description Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries. About the Role As Anatomage has
Job Source: Anatomage, Inc.Ngnetserv
San Jose, CA, United States
United States (Remote) | 5+ years experience NetServ offers a full suite of solutions, which can be leveraged to empower your ITinfrastructure goals and objectives. Salary : Best in Industry Experience : 5+ years Joining : Immediate/15 days Location : United States (Remote) Skills Certification: CCNA / CCNP / CCIE Preferred, firewall certif
Job Source: NgnetservNew Era Technology
San Jose, CA, United States
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for tea
Job Source: New Era TechnologyDiverse Lynx
Santa Clara, CA, United States
Role -Desktop Support Technician Location - Santa Clara, CA (Onsite) Duration -Fulltime JD: •Should have 5+ years Relevant experience in Desktop Support and Administration •VPN Connectivity/Installations • Hardware Setup/configuration , troubleshooting and replacement. • Deploying Laptops with all the updated software • Standalone Printer suppor
Job Source: Diverse LynxWestern Digital
San Jose, California
Job Description Western Digital The next big thing in data is you! As a Chemical Support Technician, you will monitor, prepare, and distribute a wide variety of materials needed to sustain wafer production. You will mix/maintain plating baths and conduct bath calculations, preparations, and adjustments. Candidate will use wet chemistry technique
Job Source: Western DigitalSanta Clara
Job Description Job Description Job Title: Deskside Support Technician – L2 Location: Milpitas, CA 95035 Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: Support of PC & MAC Platforms & Operating Systems.
Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location
Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
Work independently on assignments and report progress to your supervising manager.
Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
Supporting AV events and triaging AV equipment issues.
Keeping certifications and training updated.
Other duties and responsibilities may be assigned.
Education/Experience: 3+ years Windows & Mac Experience within an L2 Deskside Support role
Customer Service and experience working directly with customers is a must.
Technical authorization CompTIA or equivalent is preferred.
Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred.
Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.
Able to multitask and prioritize multiple projects.
Good interpersonal skills and organizational skills.
Must be dependable and able to meet deadlines consistently.
Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
Ability to troubleshoot and resolve complex hardware and software issues.
Excellent communication skills are a plus.
General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.
3+ years supporting one or more operating systems such as Mac OSX, Windows 10.
Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.
Email Alert for Deskside Support Technician (L2) jobs in Santa Clara
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