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Diverse Lynx
Santa Clara, CA, United States
Role -Desktop Support Technician Location - Santa Clara, CA (Onsite) Duration -Fulltime JD: •Should have 5+ years Relevant experience in Desktop Support and Administration •VPN Connectivity/Installations • Hardware Setup/configuration , troubleshooting and replacement. • Deploying Laptops with all the updated software • Standalone Printer suppor
Job Source: Diverse LynxNew Era Technology
San Jose, CA, United States
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for tea
Job Source: New Era TechnologyThe Rockridge Group
Santa Clara
Job Description Job Description Job Title: Deskside Support Technician – L2 Location: Milpitas, CA 95035 Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installa
Job Source: The Rockridge GroupUniversity of California - Santa Cruz
San Jose, CA, United States
JOB POSTING Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Join our team! Do you have: * Experience providing high quality customer-focused Desktop Support? * Excellent troubleshooting skills? * Efficient and effective support of project activit
Job Source: University of California - Santa CruzUniversity of California Santa Cruz
Santa Clara, CA, United States
Desktop Support Analyst Location: Silicon Valley Job ID: 66557 JOB POSTING Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Join our team! Do you have: * Experience providing high quality customer-focused Desktop Support? * Excellent troubles
Job Source: University of California Santa CruzEssel
Menlo Park
Job Description Job Description Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? Job description: Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
Job Source: EsselDawar Consulting
Milpitas, CA, United States
Job Description Our client, a world leader in the semiconductor industry, is looking for an " Desktop Support Engineer ". Job Title: Desktop Support Engineer Job Duration: Long-term Contract on W2 Location: Milpitas, CA (Onsite) Company Benefits: Healthcare (Medical, Dental, & Vision) Paid Sick leave (per State policy) 401K + 2% Company Mat
Job Source: Dawar ConsultingTEKsystems
San Jose
Desktop Support Technician Pay Rate: $30/hr. 5 Days on-site 8 WEEK SHORT TERM CONTRACT**** Description: As a Desktop Support Technician at Synaptics, you will work along side 1 other technical support team member to support the 3 buildings on the San Jose campus. The person they are looking for will be responsible for and must be knowledgeable in t
Job Source: TEKsystemsMilpitas
Job Description Job Description Job Title: Desktop Support Technician – L2 Location: Milpitas, CA. Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Essential Duties and Responsibilities: Support of PC & MAC Platforms & Operating Systems.
Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location
Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
Work independently on assignments and report progress to your supervising manager.
Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
Keeping certifications and training updated.
Other duties and responsibilities may be assigned.
Education/Experience: 3+ years Windows & Mac Experience within an L2 Deskside Support role
Customer Service and experience working directly with customers is a must.
Technical authorization CompTIA or equivalent is preferred.
Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred.
Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.
Able to multitask and prioritize multiple projects.
Good interpersonal skills and organizational skills.
Must be dependable and able to meet deadlines consistently.
Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
Ability to troubleshoot and resolve complex hardware and software issues.
Excellent communication skills are a plus.
General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.
3+ years supporting one or more operating systems such as Mac OSX, Windows 10.
Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.
Email Alert for Desktop Support Technician - (L2) jobs in Milpitas
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