Key Account Manager

Dallas, TX, United States

About The Chefs' Warehouse The Chefs' Warehouse, Inc. ( http://www.chefswarehouse.com ) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants. Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs. Our C.H.E.F.S. Values: Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) Summary/ObjectiveThe Account Manager is responsible for working with our largest existing customers and prospects, to manage, organize and facilitate the execution of their product and business needs, and in developing new business opportunities and driving revenue. Essential Duties And Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operate as the lead point of contact for any and all matters specific to your customers

Participate in negotiating contracts and closing agreements to maximize profit

Educate, advise and consult with customers on new menu trends to assist them in improving their customer satisfaction

Investigate, recommend and educate new product offerings to capture new market trends

Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship

Anticipate and research competitive products and services and formulate strategy and communication to differentiate them from the companies products and services

Increase sales in respective customer accounts; prepare sales information for customer accounts

Establish buying influences, budgets and purchasing criteria for customer accounts

Develop a trusted advisor relationship with key customer accounts, customer stakeholders and executive sponsors

Secure and execute orders taking into consideration inventory levels for fulfillment and delivery dates

Follow up with customer accounts to insure satisfaction and address unique and particular needs

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Act as the face of Sid Wainer to existing customer accounts and prospective customer accounts

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas

Forecast and track key customer account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on customer account status

Identify and grow opportunities within territory and collaborate with outside sales partners to ensure growth attainment

Assist with high severity requests or issue escalations as needed

Act as ombudsman for customer issues; exercise discretion and good judgment to resolve any issues or discrepancies that arise; ensure customer satisfaction

Additional Responsibilities Represent the company at national and regional trade shows.

Communicate with Inside Sales Manager on progress, problems, opportunities and marketplace or plan changes.

Food Safety Responsibilities Works with Quality Assurance Team to ensure specific Good Manufacturing Practices are being followed.

Employee shall adhere to all company food safety policies, procedures, and trainings.

Required, Education and Experience:Education BA or equivalent experience.

Experience Culinary and/or food retail experience required

Strong selling skills

Excellent written and verbal communication skills

Ability to work in a fast paced selling environment.

Ability to manage a large channel and broker network.

Strong analytical and problem solving skills and the ability to work independently

Presentation, negotiation and influencing skills

Key Competencies Communication Proficiency.

Organizational Skills.

Interpersonal Skills.

Sales-Driven.

Thoroughness.

Time Management.

Self-Sufficient.

Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.Language Skills:Ability to read, write and speak fluently in English.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits: Paid Vacations, Paid Holidays

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

5% above cost for our high-quality food products

Employee discounts for travel and events

401k

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.Apply Now

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