Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Lids
Indianapolis, IN, United States
About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, p
Job Source: LidsHireVue
Indianapolis
HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. Hi
Job Source: HireVueCordant Health Solutions
Indianapolis, IN, United States
About the Organization Cordant Health Solutions• has over 29 successful years as a highly recognized leader in the toxicology industry, providing solutions for clinicians, criminal justice agencies and treatment providers involved with substance use disorder and criminal justice cases. We are looking for highly motivated and compassionate individu
Job Source: Cordant Health SolutionsProlific
Indianapolis, IN, United States
Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together. Headquartered in downtown Indianapolis, Prol
Job Source: ProlificCorinth Consulting Group
Indianapolis, IN, United States
Corinth is looking for a Purchase Card Help Desk Support to join our team in support of our DHS customer. The qualified candidate should be able to perform Purchase Card Help Desk support, systems support, on-line/off-line data entry support, and clerical assistance as required to the department's, Purchase Card Branch, in Indianapolis, Indiana
Job Source: Corinth Consulting GroupTWO95 International
Brownsburg, IN, United States
Title: Help Desk Specialist Location: Brownsburg, IN, 19406 Duration: 6 Month Contract Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolutio
Job Source: TWO95 InternationalLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Ou
Job Source: LeidosLeidos
Indianapolis
**Description** At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Job Source: LeidosIndianapolis, IN, United States
HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.
We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.
The Help Desk Support Technician is a highly organized self-starter with excellent attention to detail who supports HireVue’s help desk needs, creating an effective and efficient workforce that supports the needs of our internal team members.
Reporting to the help desk team lead, the Help Desk Support Technician is responsible for working the inbound Help Desk queue, provisioning and deprovisioning user accounts, and maintaining a positive customer satisfaction score with ticket troubleshooting & resolutions.
Essential Duties and Responsibilities
Support customers technical needs while providing an excellent service experience.
Take ownership of the ticket queue - carry out problem analysis and implement temporary or permanent fixes to minimize customer downtime. Escalate incidents to other support teams when necessary and track the problem through resolution.
Document all support interactions and resolutions in our ticketing system.
Communicate effectively and timely, setting the proper expectations with our customers.
Assist with hardware and software setup/installations, usage, licensing, and removal.
Provision and deprovision system accounts. Manage the physical assets and equipment needs proficiently and accurately.
Diagnose and resolve software and hardware incidents across Mac, Windows, mobile devices, and the office conference room AV systems.
Identify and report on trends in the incident queue (recurring tickets, surge of tickets at certain times, etc)
Update and maintain documentation for the Guru knowledge base.
Maintain hardware inventory and asset lifecycle. Facilitate asset assignments, procurement, provisioning, returns, repairs, replacements, retirement, surplus, etc.
3-5 years in a Help Desk Support role.
Experience supporting and maintaining PC’s, Mac’s, and mobile devices in a cloud based organization.
Experience managing Help Desk incidents for onsite and remote employees via centralized management software.
Understanding of IT technologies such as Azure,Intune, VPN, DNS, MDM, and O365.
Highly self-motivated with a personal growth mindset.
Certificates, Licenses, Registrations
A+, Network+, ITIL Foundation, ACMT, CCNA
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Here are some of the states where HireVue is currently hiring:
AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OK, PA, SC, TN, TX, UT, WI.
#remote-us
Email Alert for Help Desk Support Technician | Hybrid jobs in Indianapolis, IN, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.