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Dialing Innovations
Indianapolis, IN, United States
**Job Title:** Help Desk **Job Description:** This role will be responsible for providing phone support, setup support, monitoring, provisioning, and setting up hardware and clearly and accurately documenting customer issues and resolutions. This role will provide basic help desk support to our clients. **About Dialing Innovations:** Dialing Innova
Job Source: Dialing InnovationsTWO95 International
Brownsburg, IN, United States
Title: Help Desk Specialist Location: Brownsburg, IN, 19406 Duration: 6 Month Contract Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolutio
Job Source: TWO95 InternationalLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Ou
Job Source: LeidosLeidos
Indianapolis, IN, United States
Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our
Job Source: LeidosLeidos
Indianapolis
**Description** At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Job Source: LeidosRADCUBE | Rapid Technology Solutions
Indianapolis, IN, United States
This position will be instrumental in the administration of a new human-centered federal government benefit program The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectivel
Job Source: RADCUBE | Rapid Technology SolutionsAmerican Express Global Business Travel
Indianapolis, IN, United States
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Busines
Job Source: American Express Global Business TravelAmerican Express Global Business Travel
Indianapolis
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Bu
Job Source: American Express Global Business TravelIndianapolis, IN, United States
Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.
Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for four consecutive years. And we aren't done growing. Having been named to the Inc. 5000 list for seven years straight, we are looking to add more talent to our ambitious team.
Prolific's state-of-the-art offices are filled with curious and kind people working alongside purpose-driven clients. We offer top-notch employee perks and benefits such as flexible PTO, fun team events, excellent insurance, Tuesday lunches, and amazing office snacks.
Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific . We hope you'll consider joining our team!
Primary Responsibilities
Respond to all inbound help desk tickets in a timely manner
Provide excellent customer service
Document service interactions, ticket resolution, and infrastructure design
Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
Diagnose and repair computer issues
Diagnose and repair SaaS account issues
Training computer users
Manage device inventory
Maintain the technology in our Indianapolis, IN office (On-site)
Maintain the technology in all our additional offices (Remote)
The responsibilities are many, various, and not limited to those listed above.
Requirements Proficiency with macOS computers
Proficiency with Windows 10 / 11 computers
Proficiency with networking technology
Excellent oral and written communication skills
Excellent problem-solving skills
Attention to detail
Willingness to learn
Ability to diagnose and resolve complex computer related technical issues
Bachelors degree or equivalent experience in information technology or related field
Additional Skills:
While not required, understanding in the following skills is a plus Experience with Office 365 administration
Experience with networking administration
Benefits Group health insurance (Medical, Dental & Vision)
401k matching program
Life Insurance (Company paid)
Flexible Paid Time Off (Vacation, Sick & Holidays)
Short Term & Long Term Disability (Company paid)
Training & development
Cell phone reimbursement
Hybrid work setting and casual dress
On-site fitness center
Free snacks & drinks available in the office
Applicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office or willing to relocate to be considered for the role.
Email Alert for Help Desk Specialist jobs in Indianapolis, IN, United States
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