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Serigor Inc
Houston, TX, United States
Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Ab
Job Source: Serigor IncLanceSoft
Houston, TX, United States
Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly communicate with customers to resolve issues efficiently. Monitor the t
Job Source: LanceSoftEmployer Flexible
Houston, TX, United States
IT Analyst (Junior to Mid-Level) Employment Type: Full-Time Location : Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday) About Employer Flexible: Employer Flexible operates as a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such
Job Source: Employer FlexibleElastify
Houston, TX, United States
Elastify is looking for an L1 IT Service Desk Analyst for a 6 month contract onsite with a client in Houston. Please apply for more details. The Tier 1 Analyst will be responsible for responding to and ensuring the timely resolution of any incoming emails, phone calls, and chat with the Service Desk. The duties and responsibilities of this position
Job Source: ElastifyWestlake Chemical Corporation
Houston, TX, United States
SUMMARY The Service Desk Manager’s role is to f ocus on the successful resolution of technical issues related to computer applications, electronic systems, and devices. Supports the operation of the organization’s computing infrastructure, Interacts with vendors, IT customers, and other department managers in the organization. Ensure that all IT Us
Job Source: Westlake Chemical CorporationWestlake Corporation
Houston, TX, United States
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. SUMMARY The Service Desk Manager's role is to focus on the successful resolution of technical issues related to com
Job Source: Westlake CorporationPierce Technology Corporation
Houston, TX, United States
• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support wh
Job Source: Pierce Technology CorporationCreative Financial Staffing
Houston, TX, United States
Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next
Job Source: Creative Financial StaffingHouston, TX, United States
Job Details
Job Location
CORPORATE OFFICE - Houston, TX
Description
Siddons Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule
Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD
Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)
401K with Employer Match (eligibility requirements)
Employee Stock Ownership Plan (eligibility requirements)
Paid Holidays & Paid Time Off (Full-Time Only)
Maternity/Paternity Leave (eligibility requirements)
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount (eligibility requirements)
Compensation Range
$45,000 - $50,000/annually
Summary
The Help Desk Analyst's role is to ensure proper computer operation for end users to accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving the end users' help requests. Resolution may involve the use of diagnostic and tracking tools. May require you provide in-person or remote desktop level support.
Duties and Responsibilities
Answer, evaluate and prioritize incoming requests for assistance from users experiencing problems with hardware, software, networking, cell phones, and other peripherals.
Ability to guide the user through diagnostic procedures to determine the source of the issue.
Prioritize and schedule support requests. Escalate more complex issues to a senior technician or supervisor.
Follow requests through the process to ensure resolution. Must track and document the help desk request problem-solving process. This will include successful and unsuccessful actions taken in SysAid.
Access all resources to aid in problem resolution. This includes software and hardware updates, knowledge bases, frequently asked questions, or consulting with vender support on hardware and software issues.
Test fixes to ensure the problem has been adequately resolved.
Provide support for Microsoft Office Suite, Office 365, Windows 10, and SharePoint.
Identify and learn appropriate software and hardware used by the organization.
Install hardware, software, workstations, printers, and other peripheral equipment.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Perform other related duties as assigned.
Qualifications Ability to explain technical issues to technical and nontechnical employees and customers.
Demonstrate strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite, MS Exchange, SharePoint, Windows10, and other software.
Able to perform the required duties with attention to detail and prioritization.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Education and/or Experience High School Diploma/GED is required.
Associates or bachelor's in computer science or related field preferred.
A minimum of 3 years' related experience or educational training is a must.
A+ and N+ certifications preferred.
MSCSA/MCSE/MTA is a plus.
Physical Demands
While performing the duties of this job, the employee is frequently required to talk and to listen. Other necessary functions will occasionally require one to stand, walk, bend at waist, and squat. Prolonged periods of sitting at a desk and working on a computer are required. The employee must frequently lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Email Alert for Help Desk Analyst jobs in Houston, TX, United States
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