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Wolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.SPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSBurroughs
Elmhurst, IL, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: BurroughsThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionSEARCH Group Partners
Chicago, IL, United States
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Here are a few things you'll likely find yourself doing in this role... Identify and target potential strategic Customers, including Franchise
Job Source: SEARCH Group PartnersWolters Kluwer
Chicago, IL, United States
Location: open to US applicants, with preference to candidates located in commuting-distance to our Chicago, IL office Product(s) you'll be supporting: UpToDate Patient Engagement Region: Central/Midwest This is an individual contributor position Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and inn
Job Source: Wolters Kluwer, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact.
Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or incinerators. What’s more, wasted food contributes 8% to 10% of global greenhouse gas emissions. Divert is tackling these crises head on, delivering immense progress towards eliminating wasted food through its unique solutions – from converting wasted food into renewable fuels to feeding those in need.
Divert works with the top retailers in the industry, including Ahold Delhaize, Albertsons, CVS, Kroger, Target, and others, and nearly 5,400 retail stores across the U.S., providing technology, logistics, and anaerobic digestion facilities to help retailers reach their sustainability goals. The company processes more than 232,000 tons of wasted food a year and, through its collaboration with some of the nation’s largest food retailers and relationships with local food banks and nonprofits, Divert has facilitated the donation of more than 10 million pounds of food to people, rather than going to waste.
Customer Success Manager
Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, It is critical that our Customer Success Team become the comprehensive owner of the customer journey and translate the customer voice back to the company. As a Customer Success Manager at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process.
Each customer is at a different point in their journey, and as a Customer Success Manager you are responsible for creating, measuring, and delivering an individualized roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Divert’s solutions and solution roadmap. You identify new opportunities to expand Divert’s value proposition and meet our mission to Protect the Value of Food.
What You’ll Do:
Communicate Divert’s mission & vision effectively to customers
Provide excellent–proactive when possible–customer service
Advocate for customers internally within Divert, be their Voice
Typical annual travel is approximately 30% (first 3 months requires 50% travel) to meet your clients
Drive renewals & maintain our record setting retention rate
Understand your customer’s current strategic plans and goals, and how they report on, and measure those efforts
Identify and address opportunities and risks at each customer
Keep a current map of all stakeholders at each of your customers. Understand internal relationships and dynamics. Continually deepen and expand strategic relationships at each of your customers
Onboard new customers in collaboration with the the Business Development team and Solutions partners
Advise customers on how to use our solutions according to our defined best practices
Enable customers to realize the value of our solutions through reporting and regular business reviews
Stay current on Divert’s products, product roadmap, competitive landscape, and trends
Upsell and cross sell existing products and services to drive revenue
What You’ll Need:
Three or more years experience in Sales/Customer Success/Account Management or other related business function
Skilled at relationship building, with a passion for connecting with customers and driving value
Confident communicator with strong written and verbal communication skills
Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes
Experience with driving ad-hoc projects with time-bound deliverables
Strong organizational skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments
What’s in it For You:
Compensation Range: $80,000 - $95,000 annually
Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)
Life Insurance
401K with Safe Harbor company match
Paid Time Off
Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization
Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Email Alert for Customer Success Manager jobs in , IL, United States
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