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Salesforce
Bellevue, WA, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help compani
Job Source: SalesforceTecton Corporation
Seattle, WA, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This invol
Job Source: Tecton CorporationCarbon Robotics
Seattle, WA, United States
The Carbon Robotics LaserWeeder implement uses precision computer vision and sophisticated AI to kill weeds with millimeter accuracy. Laserweeding delivers consistency that puts growers back in control of their schedules amid labor shortages, chemical complexity, and rising costs. For high-density crops, laserweeding is the only automated solution.
Job Source: Carbon RoboticsInsight Global
Tacoma, WA, United States
Job Description Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month contract with the possibility of extensions. In this role you will be acting as the second-tier end user contact, support, and resolution. Y
Job Source: Insight GlobalUfini Educational Technologies, Inc.
Bellevue, WA, United States
Start Date: Immediate Starting Salary: $55,000 + Health Benefits + Relocation Package $3,000-$5,000 Position type: Full Time, Permanent Hours: 40 hours/week Location: Remote Initially (up to 3 months). Thereafter, Bellevue Washington. Positions Available: multiple Responsibilities: A cloud technical support person provides help and support to
Job Source: Ufini Educational Technologies, Inc.Insight Global
Tacoma, WA, United States
Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month contract with the possibility of extensions. In this role you will be acting as the second-tier end user contact, support, and resolution. You will be provid
Job Source: Insight GlobalAdobe
Seattle, WA, United States
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies inte
Job Source: AdobeNew Relic
Renton, WA, United States
Technical Support Engineer Technical Support Engineer Technical Support Engineer Req ID FY25|COS|#6517 Location(s) Phoenix, Arizona, USA; Portland, Oregon, USA; Reno, Nevada, USA; Renton, Washington, USA; Seattle, Washington, USA; Vancouver, Washington, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity
Job Source: New RelicKent, WA, United States
General Purpose:
Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues.
Major Duties and Responsibilities:
Functions as first point of contact for customers in relation to system technical application support by phone, fax or email.
Offer troubleshooting advice to customer’s to resolve equipment related issues.
Analyzes, classifies, tracks, investigates, researches and resolves all assigned support/service problems and issues in a timely, effective manner.
Displays a comprehensive understanding of product support documentation.
Facilitates prompt, open, complete and direct communication with customers.
Ensures company and customer expectations are aligned and defines criteria for successful resolution of customer issues.
Follows documented escalates process and recommends onsite support for issues that cannot be resolved in a timely manner.
Analyzes and provides effective resolutions to customers in an efficient manner.
Reports detailed notes on issues in the CRM tool to ensure customer problems are documented and resolved.
Provides non business hours telephone customer support on a rotation.
Work with FSE’s to help resolve difficult service issues.
Complete all required administrative documentation in a timely manner.
Adhere to company RMA policy and documentation of customer identified system defects.
Travel occasionally – 20%
Perform other duties as required.
Knowledge, Skills and Abilities:
Comprehensive knowledge of company products preferred.
Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
Familiar with PC utilizing Windows, Word and Excel, and CAM
High level of interpersonal skills to work effectively with others and to resolve stressful situations.
Strong oral and written communication skills.
Positive attitude and ability to build strong customer relations.
Demonstrated ability for innovative/creative thinking.
Strong analytical skills.
Supervisory Responsibility:
None
Equipment used:
Standard office equipment
Education/Experience and/or Training:
AA degree in Electronics, Robotics or Mech. or a minimum of 2 years college/technical school training.
Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
Experienced in CNC programming (Allen Bradley 9 Series Controllers, preferred).
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Email Alert for Technical Support Engineer jobs in Kent, WA, United States
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