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Help Desk Technician

Dallas, TX, United States

Overview

Why Highmark Residential?

Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling and financially rewarding workplace!

What Highmark can do for you:

Help you achieve your goals by continuous professional development and regular career progression sessions

Competitive pay for the market

Monthly bonus opportunities for all site associates

30% associate rent discount

Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment

Company-provided life insurance, short term and long term disability coverage

Flexible Spending accounts

401(k) eligibility after 90 days, with 4% Highmark match

Professional Certification & Tuition reimbursement

Vacation, Sick and Personal Time off available to use after 90 days

10 paid holidays

Paid parental leave

Responsibilities

Responsibilities include (but are not limited to): Responsible for phone support for remote office computers including hardware, operating system, network, email, printing, third party, and custom software applications.

Diagnose problems by asking accurate, concise questions in a professional and timely manner.

Accurately prioritize, categorize and log calls, reset network passwords, resolve printing problems, resolve browser problems, manage crisis escalation and transfer calls to other support groups as appropriate.

Manage new hardware implementations and communicate status to supervisor and other department heads as needed

Travel to regional and site offices as needed.

Qualifications

Qualifications: 3+ years help desk experience required

Positive phone demeanor

Experience with Windows, networking and exchange/outlook issues

Troubleshoot and repair issues remotely

Manage hardware implementations and replacements

Good written and verbal skills

#CORP

Req: 2024-5703

Apply

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