Account Manager - Real Estate and Hospitality
Dallas, TX, United States
Job Summary:
Lockton is currently seeking a Pharmacy Account Manager to provide technical support and serve as a resource for the pharmacy practice, client account teams, and clients. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment and demonstrate the flexibility to easily adapt to changing priorities.
Produce and quality check quarterly report books for clients from our internal pharmacy data warehouse
Review data for reasonableness, and validate data against key performance indicators collected from the Pharmacy Benefit Manager vendor (PBM)
Learn to perform pharmacy pricing guarantee reconciliations for clients on both a quarterly and annual basis
Learn to navigate Lockton’s internal pharmacy data warehouse. Pull routine and ad hoc reporting from the data warehouse as requested by consulting team
Develop financial models and reports for clients and account executive/consultants, provide interpretation and implication of analysis, as well as recommendations
Oversee the servicing of a designated book or partial book of business as relating to marketing, claims, reporting and administration
Track day-to-day issues related to clients’ pharmacy plans and assist team members in closing out open items
Build and maintain internal and external timelines for projects such as RFPs, renewals, reporting, and other projects
Learn to interpret clients’ current pharmacy programs and identify/recommend gaps, alternatives, additional plan design changes, etc.
Assist in developing an implementation plan with client and serve as primary lead on PBM implementation calls and meetings
Assist in the review of all agreements and/or documents related to best in class terms/provisions
Meet with clients in conjunction with Team or Company Leadership to review a) pharmacy utilization, b) abnormal utilization results, c) monthly claims experience, d) set strategies and goals
Research and understand industry trends and PBM product offerings
Maintain knowledge of and on applicable governmental compliance and regulations in order to educate and consult client(s)
Other responsibilities as assigned and/or needed
Requirements: A Bachelor's Degree in a business-related field or equivalent experience in the insurance industry
A minimum of 1-2 years' experience in the insurance industry, specifically in employee welfare benefits or pharmacy data analytics
Knowledge of the Pharmacy Benefit Management (PBM) industry preferred
Demonstrate advance knowledge of PowerPoint, Word, and Excel
Strong verbal and interpersonal communication skills
Strong customer service skills, with the ability to develop strong client relationships with multiple clients
Ability to interact with vendors effectively
Excellent organizational and communication skills
Motivated self-starter who is also able to work well on a team
Legal right to work in the United States
#LI-KB1
#J-18808-Ljbffr