Technical Center Assistant (Part-Time Reg.)

San Antonio, TX, United States

Salary: $17.55 Hourly

Location : San Antonio, TX

Job Type: Part-time Regular

Job Number: 2024-01000

Department: Bibliotech

Division: Bibliotech

Opening Date: 02/07/2024

Closing Date: Continuous

Summary

Under direct supervision, is responsible for providing customer support services to residents of Bexar County on the use of computers, printers, copy machines, and other equipment and devices; opens and closes the Center, cleans and maintains the Center to include study spaces and meeting rooms, and provides administrative assistance when needed; performs related duties as required.

* Full-Time position may be required to assume staff and facilities management responsibilities in the absence of Manager and/or Assistant Manager; Functions as lead staff member; Opens and closes the Biblio Technical Center at the start of business and secures the building at close of business.

Duties and Responsibilities

Ensures computer labs are open and closed per operating and reservation schedules

Assists customers with the use of Center's supported hardware and software applications

Conducts library tours for visitors

Conducts educational presentations to school and community groups

Assist with location set-up and break-down at community events to enhance enrollment and inform patrons of available services

Performs basic troubleshooting of Center's supported hardware, software, printers, and copy machines;

Escalates hardware, software, printers, and copy machines malfunctions to the appropriate County department(s) or vendor(s)

Enforces Center's policies and procedures

Cleans and maintains the Center and its equipment

Maintains the Center's reservation schedule

Answers telephones and processes voice mail messages

Responds to general questions regarding the Center and services offered

May order and maintain supplies

Performs other duties as required

Minimum Qualifications High School or General Education Development (GED) certificate, supplemented by college-level course work or experience in Computer Science, Information Systems or a closely related field, and one (1) year customer support or office experience; or an equivalent combination of education and experience

Good knowledge of word-processing, spreadsheet, and database software packages; basic knowledge of troubleshooting hardware and software problems; knowledge of Internet applications

Ability to provide excellent customer service to a diverse client base; ability to provide basic technical support and problem solving assistance to users to facilitate the use of personal computer systems, printers, copy machines, and other equipment and devices; ability to recognize problems and recommend solutions; ability to work independently; ability to accurately enter data and file information; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, outside agencies, service providers, vendors and the general public

May be required to work at multiple branch locations on a rotating basis

May be required to work more than 40 hours during the workweek

Must be able to work weekends

Must have valid driver's license, motor vehicle liability insurance and personal injury insurance

Must secure and maintain a favorable background investigation and clearance

Must clear a pre-employment physical and a pre-employment drug screen test

Bi-lingual Spanish language preferred, but not required.

Working Environment and Physical Demands:

Working in indoor conditions 90 percent, field work 10 percent

Occasionally moves items weighing up to 5-10 pounds

Occasionally moves about the office

Frequently communicates with others; must be able to exchange accurate information

Constantly operates a computer and other office productivity machinery

Positions self to perform essential functions

Must be able to remain in a stationary position

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Part-Time and Temporary positions are not eligible for Bexar County Benefits.

01

Which best describes your highest level of education completed? High School Diploma or G.E.D

Associates Degree

Bachelor's Degree

Master's Degree

None

02

Which best describes your college major? Computer Science

Information Systems

Other Major

No Major

03

Do you have one (1) year of customer support or office experience? Yes

No

04

Are you able to work at multiple branch locations on a rotating basis? Yes

No

05

Are you able to work more than 40 hours during the work week? Yes

No

06

Are you able to work weekends? Yes

No

07

Do you have a valid driver's license, motor vehicle liability insurance and personal injury insurance? Yes

No

08

Are you able to secure and maintain a favorable background investigation and clearance? Yes

No

09

Are you able to clear a pre-employment physical and a pre-employment drug screen test? Yes

No

10

Are you bilingual in English and Spanish? Yes

No

Required Question