ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
EvenUp
, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUpCADDi
Chicago, IL, United States
About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the
Job Source: CADDiAdyen
Chicago, IL, United States
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the
Job Source: AdyenZayo Group
, IL, United States
Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions inc
Job Source: Zayo GroupPCMI Corporation
Park Ridge, IL, United States
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaborat
Job Source: PCMI CorporationChamberlain Group
Oak Brook, IL, United States
If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain,found in millions of homes, businesses, and communities worldwide. As a leader in the Smart Home industry, we boast one of the larges
Job Source: Chamberlain GroupThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionWolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters Kluwer, IL, United States
Company Description Part Analytics is a VC-backed B2B software startup providing the leading Design to Procure platform for Electronics Value Chain.
Our mission is to empower engineering, procurement and supply chain teams to collaborate seamlessly to make smarter, faster decisions throughout the product lifecycle. Our AI-powered platform helps manufacturing OEMs and suppliers get the best cost for electronic components, mitigate supply risk and accelerate product development. Customers include large and complex enterprise companies, as well as small- and medium-sized OEMs and Contract Manufacturers seeking to achieve best-in-class supply management practices.
Job Description Customer Experience/Success
Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
Provide ongoing support to optimize the platform adoption based on evolving business needs.
Client Engagement
Manage relationships at different levels of client’s organization from user level to VP level
Organize and lead business reviews with key stakeholders (Director, VP level) at client organization
Proactive Savings Assessment
Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
Collaborate with clients to develop strategies for realizing identified savings opportunities.
Strategic Negotiation Support
Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
Share insights and tactics to strengthen clients' negotiation capabilities.
New Feature Promotion/Identifying Upsells
Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.
Qualifications This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
Bachelor's degree in Business, Supply Chain Management, or a related field.
Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
Strong understanding of supply chain processes and best practices.
Deep understanding of direct material sourcing processes in manufacturing.
Ability to travel to client sites as needed (if applicable).
Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
Strong analytical and problem-solving skills to provide insightful analysis
Ability to effectively communicate complex concepts and insights to diverse stakeholders.
Additional Information Amazing Culture: Entrepreneurial, Hard-Working, Fast paced
Flexible work hours
Remote/WFH/Work from Anywhere
Healthcare Reimbursement with unlimited/take what you need sick day policy
Unlimited/take what you need vacation and personal time
Location Preference: Wisconsin, Illinois
Above All Else, You Are
Open-minded: Keeping an open mind is the key to fostering creativity, innovation, and agility. Good ideas can come from anywhere, so we are always open to different approaches and input from our employees, partners, and customers.
Passionate: We are dedicated, driven top-performers who commit the time and energy required to keep our skills honed and our domain expertise current.
Curious: We ask “why?”, aren’t afraid to experiment, and use drive and critical thinking to improve everything about our work.
Customer-Centric: Our customers are the reason for our success, and we are committed to putting the best interest of our customer base at the core of everything we do.
Fair: We work to provide a fair, inclusive environment where employees, customers, and partners can feel comfortable and be themselves.
#J-18808-Ljbffr
Customer Success Manager jobs in , IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.