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IG Recruit Ltd
Chicago, IL, United States
Job Title: Client Success Manager Location: Chicago Illinois Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savv
Job Source: IG Recruit LtdAvepoint
Chicago, IL, United States
Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.ave
Job Source: AvepointPlageman Agency Inc
Park Ridge, IL, United States
Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Job Summary The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective custome
Job Source: Plageman Agency IncYCharts
Chicago, IL, United States
Description: Position: Customer Success Manager Location: Chicago, IL - Hybrid or Remote (EST/CST time zones) In Office Requirement: 1 day per week (Thursdays) The Company: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly ev
Job Source: YChartsSADA
Chicago, IL, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.The Heico Companies LLC
Downers Grove, IL, United States
Customer Success Manager in Downers Grove, IL at STENOGRAPH, LLC Stenograph provides a full suite of products and software for dictation and transcription applications. The company offers shorthand writing machines and computer-aided transcription software for the information technology needs of the court reporting and captioning communitie
Job Source: The Heico Companies LLCMoney Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRSPark Ridge, IL, United States
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You’ll Do PCMI is looking for a Customer Success Manager who will be responsible for working with PCMI clients and internal teams to build strong and lasting customer relationships. The primary focus of the position will be the identification of opportunities to generate revenue growth through the expansion of the customer’s footprint with PCMI and successfully guide customers through the contract renewal process. In addition, you will be responsible for and drive product adoption and satisfaction. This includes having conversations with Presidents and C-level executives about budget expectations and processes for evaluating and pricing new product or service requests.
The ideal candidate must be a leader, excelling in communication (both oral and written), ownership, and customer focus. They must be able to understand and translate client business needs into product and operational requirements and provide in-depth analysis and regular reporting to their customers.
In this role, you will:
Manage a collection of 3-15 accounts (depending on size).
Establish and build strong customer relationships at multiple levels in your customer’s organization to drive revenue growth, retention, customer satisfaction, loyalty, and trust.
Maintain current and accurate information on account status and sales activity using Salesforce CRM.
Accurately forecast new bookings.
Manage customer expectations and deliver on them.
Ensure a smooth transition of your customer from the implementation team to the customer success team.
Proactively monitor your customer’s use of the PCMI platform and their transactions in the context of their business objectives. Perform and share analysis to identify opportunities to improve value for the customer through expanded product adoption or additional use cases.
Respond to high level technical questions, and requests for new features or projects.
Negotiate contract renewals and pricing / scope for custom project work.
Work individually and in collaboration with the PCMI team to resolve sources of customer dissatisfaction.
Surface customer needs or product suggestions successfully communicate them to the development team.
Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
Must be willing to travel between 10-35% of the time per month.
What You’ll Need to Join Our Team Experience 3+ years of experience in a Customer Success Manager or Account Manager role at a software company serving mid-market to enterprise level accounts
F&I Admin, Service Contracts or Extended Warranty experience or InsurTec generally a plus
Strong aptitude for technical software products
Knowledge of best practices in customer service and retention
Interest and ability to understand your customer’s business strategy and how the PCMI product suite helps them to achieve their objectives.
Exceptional overall communication skills
Excellent problem-solving skills
Skills Excellent verbal and written communication skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Why Work For Us Competitive Compensation Health, Dental & Vision Insurance Short & Long Term Disability Insurance Flexible Spending Account (FSA) Voluntary Life Insurance 401k with Company Match Paid Time Off 10 Paid Holidays Paid Parental Leave Commuter Benefits Annual Bonus Program Professional Development Opportunities & Certification Bonuses Employee Events Office in Park Ridge, IL - Convenient location to Blue Line
Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.
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Customer Success Manager jobs in Park Ridge, IL, United States
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