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Money Fit by DRS
, IL, United States
Company Description Part Analytics is a VC-backed B2B software startup providing the leading Design to Procure platform for Electronics Value Chain. Our mission is to empower engineering, procurement and supply chain teams to collaborate seamlessly to make smarter, faster decisions throughout the product lifecycle. Our AI-powered platform h
Job Source: Money Fit by DRSEvenUp
, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUpConvr
Schaumburg, IL, United States
Job Description Job Description Salary: Customer Success Manager About Convr: Commercial Insurance Carriers are falling short on delivering compelling customer experiences. Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experience. In addition, this is adding
Job Source: ConvrZayo Group
, IL, United States
Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions inc
Job Source: Zayo GroupMARKT-PILOT GmbH
Chicago, IL, United States
Based in Chicago, Germany, Italy and Stockholm, MARKT-PILOT is a fast-growing, high-tech SaaS Start Up that helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence. We are on the hunt for an ambitious, analytical, and strategic thinker to join our energetic team as Customer Success
Job Source: MARKT-PILOT GmbHPCMI Corporation
Park Ridge, IL, United States
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaborat
Job Source: PCMI CorporationIntecrowd
Chicago
Job Description Job Description Founded by former Workday clients, we value partnership and engagement as a cornerstone of our business. With years of functional and technical experience in all phases of Workday's deployment life cycle, we can determine the most efficient integration designs and rapid deployment strategies. We develop maintainab
Job Source: IntecrowdLulaFit
Chicago, IL, United States
What You'll Do We are seeking a dynamic Customer Success Manager who can foster strong client relationships and retention, while effectively managing our on-site leadership. This individual will play a pivotal role in identifying growth opportunities, enhancing operational excellence, and ensuring consistent delivery of our brand promise across al
Job Source: LulaFitOak Brook, IL, United States
If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain,found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This is a role within Chamberlain Group’s sales function. A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 7+ years of experience in a customer facing role and a minimum of a Bachelor’s Degree.
Job Responsibilities:
Manage customer transition from sales prospects to active myQ Business users
Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience
Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow
Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers
Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation
Manage internal and external communications with stakeholders to ensure contract completion in a timely manner
Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet
Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process
Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Job Requirements:
Bachelor's Degree
7+ years in customer facing role
Experience with contract negotiations
Experience leading process improvement projects
High sense of urgency
Strong sense of Customer Advocacy
High degree of influence in cross-functional roles
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Ability to travel up to 50% - domestically and internationally; valid drivers license
Preferred: Experience in access control
Preferred: Experience in facility management
Preferred: Bachelor’s degree in business, engineering; Master’s Degree in related discipline
Preferred: Lean Six Sigma Green Belt Certification
– IL
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
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Customer Success Manager jobs in Oak Brook, IL, United States
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