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Information Technology - D&T Field Support Technician

New York, NY, United States

Job Description: Title: Field Support Tech

Job Family: D&T Information Technology

Background Package: *** Standard Package- No Drug Test

Bill Rate: ***

Hours: M-F 8-5pm

Remote/Hybrid/In-Person: In-Person

Location: New York, NY

Assignment Duration: 6 Months

Potential to convert to FTE, If so, what rate: Potential, no rate at this time

Resource's typical working day:

Desktop support helping a wide range of end users

Responding to tickets

Maintaining office technology

Front facing customer service

Level 1 & Level 2 software support enterprise level

Backend office MS Office Support

MS Intune

Active Directory

Remote management

Incident Request Management

Years of Experience needed: 5 years+ of enterprise experience (2nd level support), focus on customer service

Level of Education: H.S Diploma

Systems/Software proficiencies: MS Intune, Ticketing Systems, MS Office Suite

Certifications/Licenses: n/a

Top Must have Skills:

Experience with Remote software tools, Lifecycle management

Level 1 & Level 2 software support enterprise level

Backend office MS Office Support

MS Intune

Active Directory

Remote management

Incident Request Management

Interview Process: 1st Round Zoom/(Technical), 2nd Round Zoom/(Behavioral), 3rd Round on site

Pre-Screening Questions:

• What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc)

• Are you willing to work in the office 100%

• Briefly describe your experience in helping wide range of end users and why you are ideal for this role.

Comments for Suppliers:

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