Information Technology - D&T Field Support Technician
New York, NY, United States
Job Description: Title: Field Support Tech
Job Family: D&T Information Technology
Background Package: *** Standard Package- No Drug Test
Bill Rate: ***
Hours: M-F 8-5pm
Remote/Hybrid/In-Person: In-Person
Location: New York, NY
Assignment Duration: 6 Months
Potential to convert to FTE, If so, what rate: Potential, no rate at this time
Resource's typical working day:
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Years of Experience needed: 5 years+ of enterprise experience (2nd level support), focus on customer service
Level of Education: H.S Diploma
Systems/Software proficiencies: MS Intune, Ticketing Systems, MS Office Suite
Certifications/Licenses: n/a
Top Must have Skills:
Experience with Remote software tools, Lifecycle management
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Interview Process: 1st Round Zoom/(Technical), 2nd Round Zoom/(Behavioral), 3rd Round on site
Pre-Screening Questions:
• What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc)
• Are you willing to work in the office 100%
• Briefly describe your experience in helping wide range of end users and why you are ideal for this role.
Comments for Suppliers: