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Belmont Park Village
Elmont, NY, United States
Something Extraordinary Every Day As our IT Support Specialist , you will be the member of the internal IT Service Desk team. The primary purpose of the Service Desk is to provide 1st and 2nd line IT support to all Belmont Park Village employees. What you will be doing Handling all enquires to the Value Retail Service Desk and ensure that a high l
Job Source: Belmont Park VillageHealth Recovery Solutions
Hoboken, NJ, United States
**Intern - Information Technology Support Specialist** at Health Recovery Solutions Hoboken, New Jersey HRS is a Hospital Aftercare, Remote Patient Monitoring, Software, and peripherals company with a small team of dedicated professionals working to support Hospitals, Clinicians, Nurses, and most important, Patients in their home. This internship o
Job Source: Health Recovery SolutionsAxelon
New York, NY, United States
6 mth assignment. Mon- Fri weekends as needed. Req 1+ year of tech support exp. in tech support role. Must have strong customer service skills, good communication. Ability to learn quickly and new technologies. Work in a team environment as well as being self-motivated. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deplo
Job Source: AxelonArmy National Guard
New York, NY, United States
Job Description If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain a
Job Source: Army National GuardArmy National Guard
Yonkers, NY, United States
Job Description If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain a
Job Source: Army National GuardExpedite Technology Solutions LLC
New York, NY, United States
Job Description: Title: Field Support Tech Job Family: D&T Information Technology Background Package: *** Standard Package- No Drug Test Bill Rate: *** Hours: M-F 8-5pm Remote/Hybrid/In-Person: In-Person Location: New York, NY Assignment Duration: 6 Months Potential to convert to FTE, If so, what rate: Potential, no rate at this time Resou
Job Source: Expedite Technology Solutions LLCNavitsPartners
New York
Job Description Job Description Position: Information Technology System Support Location: New York, NY Duration: 6 Months Shift: 9:00 am - 5:00 pm (includes a 30 min break) Department: Desktop Support - East - 809125 Position Overview: We are seeking a dedicated and proactive Information Technology System Support I professional for a 6-mont
Job Source: NavitsPartnersNavitsPartners
Queens Village
Job Description Job Description Position: Information Technology System Support Location: New York, NY Duration: 6 Months Shift: 9:00 am - 5:00 pm (includes a 30 min break) Department: Desktop Support - East - 809125 Position Overview: We are seeking a dedicated and proactive Information Technology System Support I professional for a 6-mont
Job Source: NavitsPartnersJersey City, NJ, United States
We are seeking an experienced IT Support Specialist to join one of our clients in the Northern Jersey area. This is a hybrid position where you will be working mostly remote until you are needed onsite at a client location in Northern Jersey.
Position Overview: This position is primarily responsible for supporting the network and server infrastructure of managed services customers. The IT Support Specialist is an L2+ technician who will provide both onsite and remote support to assigned clients and will assist with complex technical project execution. This individual will work closely with their partner Manager to develop in-depth knowledge of the customers they jointly support. Customer satisfaction, prompt and successful ticket resolution, and successful project completion are primary objectives of the IT Support Specialist. A successful IT Support Specialist must be personable, enthusiastic, and service-oriented, and must also possess strong technical aptitude with the ability and desire to learn on the job.
Role and Responsibilities:
Promote and represent the corporate culture and core values in all aspects of your job duties.
Develop and maintain knowledge of assigned client networks:
Network snapshot
Hardware and software inventories
Updating configuration records in PSA system
Basic understanding of Line of Business (LOB) applications and associated vendors
Perform regular onsite and remote services in support of your assigned clients:
Check server/network health
Monitor tools/application health
Check logs & maintain backups
Perform restoration tests
Provide L2+ technical support & resolve escalated user issues that reactive support team is unable to address
Develop relationships with clients based on mutual trust and respect
Implement new technology
Onsite proactive services
Assist with execution of complex technical projects:
Utilize understanding of client systems to be part of a team executing projects such as cloud migrations, new server deployments, SAN installations, network rollouts (firewalls, routers, managed switches, wireless access points, etc.)
Assist with onboarding new customers while documenting and assessing their IT systems
Interface with third-party vendors and work closely with them to ensure exceptional support for your clients
Ensure client satisfaction:
Ensure technology is functioning properly; if not, work to understand the root cause and address it at the source.
Coordinate with the Manager and Client Success Manager to implement technology to meet business goals and present a unified team to our clients
Qualifications and Education:
Education: Bachelor's Degree (four-year college or technical school) preferred
Experience: Minimum of two years in a technology support environment supporting infrastructure technology and performing project design and delivery. Prior MSP experience strongly preferred.
Computer Skills: L2+ IT generalist skillset required: experience with deploying and administering Windows Server/Active Directory, SQL, SharePoint, VMWare/Hyper-V, WAN/LAN connectivity (switching, routers, firewalls, security, VPN), Remote Desktop Services (RDS), Microsoft 365, Intune, Azure, Entra ID/Azure Active Directory, MSP service delivery tools including RMM and PSA.
Certifications & Licenses: Professional IT Certifications such as MS MCP, MCSA, MCSE, Citrix CCEA or CCIA, SonicWALL CSSA, Cisco CCNA or VMWare VCP are helpful but not required.
Email Alert for Information Technology Support Specialist jobs in Jersey City, NJ, United States
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