Enterprise Architect

San Jose, CA, United States

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TITLE: Enterprise Architect

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: SAP Center, San Jose, CA

REPORTS TO: SVP, Business Analytics and Technology

HIRING RANGE $126,000 - $157,500 annually

POSTING DATED: May 21, 2024

Position Overview

Note: Search for this role is being managed by ZRG.

The Enterprise Architect professional will be responsible for ensuring the efficient and reliable operation of the organization's cloud-based software applications and overall technology architecture, specifically SAP. They will serve as a critical bridge between the IT team, application owners, and end-users to optimize performance, maintain compliance, and drive continuous improvement.

The role will act as a subject matter expert, will develop a deep understanding of the applications, the business needs and objectives, and will work with 3rd party technology partners to optimize the use and adoption of these applications across the organization.

Essential Duties and Responsibilities:

Develop in-depth knowledge of the organization's cloud platforms, mainly SAP solutions and other applications; Maintain thorough documentation on the overall technology landscape and interdependencies.

Ensure and oversee integration points between various cloud applications and systems. Ensure seamless integration; Collaborate with users and vendor(s) to identify and resolve any integration-related issues.

Implement best practices for secure and efficient data exchange across the application ecosystem

Ensure cloud applications and supporting infrastructure adhere to the organization's IT policies, security standards, and regulatory requirements.

Monitor compliance and identify potential areas of risk or non-compliance. Coordinate with the rest of the IT team and other stakeholders to implement necessary controls and remediation measures.

Own incident management and resolution for enterprise cloud application-related issues, in close collaboration with internal users and external technology partners. Escalate complex technical issues to the appropriate teams and oversee the troubleshooting process.

Serve as a subject matter expert for cloud application users, providing guidance, develop and maintain user documentation, training materials, and self-help resources. Collaborate with the training and change management teams to ensure a smooth user experience.

Implement optimization strategies to enhance overall system performance. Recommend and oversee the implementation of infrastructure and application enhancements.

Participate in the evaluation, selection, and implementation of new cloud-based applications and services.

Contribute to the organization's technology roadmap and strategic planning for cloud initiatives.

Work with cross functional teams to understand business objectives and challenges, recommend technology solutions, new or existing as needed.

Develops and maintains relationships with vendor partners.

Minimum Qualifications Bachelor's degree in Information Technology, or a related field or equivalent combination of education and experience

10+ years of progressively responsible experience, which includes 5+ years' experience in in cloud application management, architecture, or IT operations , including at least 2 years of Enterprise Applications experience including System Analysis, Design, Procurement, Testing, Implementation, Documentation, Vendor Management, and License Management

Experience in process design, requirements analysis, feasibility studies, software design, programming, testing, deployment, installation, and operational management

Experience with architecting, deploying cloud-enabled solutions, and enterprise application integration and frameworks

Experience working with SAP and other enterprise-level applications is preferred.

Certifications in cloud computing, IT service management, or architecture are a plus

Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.

Exceptional interpersonal skills, with excellent written and verbal communicator that is comfortable sharing ideas across functions, to various levels of the organization, and with partners and vendors.

A forward looking individual who proactively seeks new knowledge and skills; who looks for opportunities to improve the organization and experience of team members.

Proactive, with a positive and winning approach, and strong decision-making skills.

Able to install and administer computer hardware, software and networks.

Flexible to work a varied schedule when needed, including nights, weekends, holidays, and extended hours.

Ability to travel between SAP Center and other entities such as but not limited to: Sharks Ice San Jose, Sharks Ice Fremont and Oakland Ice Center.

Physical Requirements Ability to sit, stand and utilize a computer for extended periods of time

Communicate via phone and email with a variety of individuals

Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation

Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation

Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

May be required to travel to other company locations

May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer Competitive compensation (base salary and variable incentive plan)

Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)

Pretax Transportation Benefit

401K (pre-tax and Roth options)

Generous Paid Time Off Policy

Minimum of 10 Paid Holidays and Wellness Days per year

Complimentary or discounted event tickets

Other League & partner discounts

Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking

An inclusive culture which values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry

Potential for flexible scheduling and telework opportunities

Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

About SSE

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T - Team success is more important than individual success

E - Exceptional experience is non-negotiable in everything we do

A - Appreciate others for their diversity and opinions

M - More risk leads to more rewards and expands our comfort zones

T - Trust that all teammates have the best intentions

E - Empower all teammates to make informed decisions

A - Always say what you really mean and do what you say

L - Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for a requisition specifically and individually assigned in writing by SSE HR. In the case of candidate(s) submitted or presented to SSE by a third party without a signed agreement and written assignment by SSE HR, SSE explicitly reserves the right to pursue/hire those candidate(s) with no financial obligation to any third party.