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Lilt
Washington, DC, United States
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, Walk
Job Source: LiltLeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.PeopleGrove
Arlington, VA, United States
CUSTOMER SUCCESS MANAGER : A Customer Success Manager at PeopleGrove is the strategic advisor to our customers, showcasing the value of PeopleGrove and how our solutions help drive institutional impact and outcomes. You will champion solution adoption, customer growth and expansion, and ensure that each of your assigned customers have the resource
Job Source: PeopleGroveCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillDealerOn, Inc
Rockville, MD, United States
Job Description: The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth, upselling products and services to enhance website performance, and adept problem-solving to guarantee an outstanding customer experience. This multifaceted role encompasses customer retention, consultancy, mentorship, and coachin
Job Source: DealerOn, IncSev1Tech
Washington, DC, United States
Overview/ Job Responsibilities Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the
Job Source: Sev1TechIron Mountain
Washington, DC, United States
Customer Success Manager Washington , District Of Columbia Remote Eligible in District Of Columbia - J0074441 Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your c
Job Source: Iron MountainWashington, DC, United States
Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget. We’re specifically looking for a customer success manager who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help craft the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find and execute solutions, and improve relationships. To succeed in this role, you should have relevant customer facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.
Objectives of this role:
Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction.
Trusted partner for sales to maintain and develop customer success strategies and best practices.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics and data as directed.
Project and program management:
Overall responsibility to ensure timely delivery of all project deliverables within budget and to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date.
Manage the relationship with the client and all stakeholders.
Manages their own time effectively to maximize utilization and to balance demands from multiple projects.
Qualifications and Experience:
Minimum bachelor’s degree in a business or IT related field required.
Minimum of 5+ years of relevant project planning and management experience leading diverse projects. Preferably within Fintech/ SaaS/ Financial Services sector.
PMP/ Prince2 certification essential with the ability & experience managing multiple projects concurrently.
Strong Stakeholder Management, Project Management & Influencing skills with good business acumen.
Experience in managing project teams across different locations, internal & external etc.
Technology-savvy with advanced user of applications like MS office suite including Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI etc.
Fluent written and spoken English is a must / fluency in Spanish highly preferred
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are
ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS’ 60+ Chapters globally further amplify the association’s mission through training and networking initiatives. Visit acams.org for more information.
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Email Alert for Customer Success Manager jobs in Washington, DC, United States
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