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Client Support Specialist - Retail

Florence, KY, United States

Retail Office Associates

Part-Time and Full Time Career Opportunities

At Bobs Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of Bobs success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the Bobs Way of delivering a world class customer experience, both in person and over the phone. Retail Office Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

"No phony sales, no phony gimmicks, just everyday low prices and value!

We call it the Bobs Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bobs we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

Feeling under the weather, weve got you covered! We offer National Health, Dental and Vision coverage

Life insurance Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

401(k) Profit Sharing Plan Generous Company match!

Paid Personal/Sick Days

Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday

Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

The flexibility of working a Retail Schedule (weekends, evenings & holidays)

Need a pay advance? Take advantage of Bobs Bail Out Program

Have an unexpected extraordinary expense? Take advantage of Bobs Helping Hand Program. Bobs cares and is here to help

And much more!

Many of our benefits are paid wholly or in part by Bobs Discount Furniture and are available to eligible employees.

Job Responsibilities

Enter customer orders into system accurately and completely

Process payment to proper accounts

Answer incoming calls and respond to customer queries in a timely and courteous manner

Schedule deliveries that are convenient for the customers and comply to Company procedures

Maintain all open orders and courteously communicate status with customers

Responsible for security of cash and other legal tender.

Prepare daily deposits in accordance with Company policies and procedures

Work daily reports according to Company requirements

Assist Office Manager when needed

Assist with caf, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bobs Discount Furniture

Required Qualifications

Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.

Solid knowledge and competence on Microsoft Office Products

Excellent phone manner

Strong cash handling skills

Excellent verbal and listening skills

Strong interpersonal and human relations skills

Proven analytical and problem solving skills

Ability to use sound judgment and decision making

Good coordination skills

Bobs Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Apply

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