Regional Key Account Manager

Seattle, WA, United States

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ID:  539357

Location:  Seattle Wa, US

Regional Key Account Manager CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Account Management: Ownership of total CEVA Regional business relationship with eCommerce sector specified customers; aligning all business and financial commitments and company resources to the global sector targets for success.

Customer Growth: Identify, Develop and Close business opportunities for all Business Lines within CEVA Logistics. Collaborate on operational oversight to ensure executional excellence to increase CEVA business share with customers.

Ensure Customer Retention: Retain existing business through operational excellence, customer engagement and relationship. Define plans to ensure customer satisfaction.

Customer Relationships: Expand relationships to Senior Executives within our customers and guarantee a solid bilateral engagement.

Negotiations: Lead and co-ordinate negotiations with key customers in all major contracts and opportunities

Maintain a solid Account Development plan to be shared to main CEVA stakeholders for alignment and support.

WHAT ARE YOU GOING TO DO?

Account Management

Be the senior point of contact for the assigned accounts for any normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account.

Maximize consistency of the CEVA experience throughout all contacts with the specific clients around the World including Quarterly Business Reviews with the customer working in close coordination with GKAMs and Global Ops & Product Managers

Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development

Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector Leader and GKAMs to ensure they are properly trained on the strategy and status of the account.

Provide regular reports, briefings and reviews as required within CEVA Logistics

Detect Opportunities and prioritize them in order to achieve maximum reward

Ensure Customer keeps CEVA Logistics as first in mind for their logistics needs

Retention

Develop plans to ensure the retention of current regional business levels with specified accounts, preferably to a “no bid” level of confidence

Build and strengthen relationships at Senior/Executive level with client. Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team. Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required

Responsible to fix and/or escalate issues to GKAMs & Global Ops & Process Management team when appropriate and/or required

Growth

Own and drive account growth: make comprehensive development plan(s) for each aspect of the assigned accounts and update on regular basis. Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors

Identify and qualify opportunities for additional business. Develop qualified opportunities from ‘contact to contract’, together with the relevant Cluster Business Units (P&L owners). This is multinational effort demanding the ability to match customer needs to CEVA intellectual capital to practical application and development

Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure

Manage Profitability

Align with business leaders to monitor P&L, manage accounts receivable from a regional to cluster level across business lines to ensure customer obligations are met by both CEVA and the customer to the discipline of the commercial arrangements in place

Create input for annual budget cycle from the approved account plans and take responsibility for the delivery of the related targets for CEVA and customer benefit

Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through cluster MDs or designates to hold all CEVA accountable to approved levels of commitment

Through market knowledge, and customer understanding, collaborate with business leaders and pricing to balance good margins and minimal risk of losing business

Account Receivable

To oversee and monitor regional payment collection, cooperating with country KAMs/OKAMs or finance to ensure the collection of payments from clients on behalf of the company with timely manner per contract payment term

To handle overdue payments according to the company's policies.

Technology and Supply Chain Expertise

Demonstrate and provide confidence regarding CEVA’s business technology expertise, including input to their supply chain and business strategy and impeccable execution

WHAT ARE WE LOOKING FOR?

Bachelor Degree. Business, Commerce, Trade, Marketing, or engineering degree

Bachelor Educational background (business, supply chain preferred)

Advanced experience in ecommerce sector

5+ years minimum experience in regional / global account leader role

Overseas studies experience is preferred

Skilled at collaborating with virtual teams and be able to proactively work commercial issues internally as much as in front of the client.

Network management experience (5+ years)

Advanced supply Chain knowledge (or similar flow chain processes)

Advanced industry knowledge in regional commerce and logistics

Advanced product knowledge – Air, Ocean, Ground NA, CL NA.

Experience building and executing on Account Plans

A skilled relationship management professional with proven track record (5+ years) in related experience with half of that being in a senior capacity

Specific logistics and or multi-national/international mindset

Ability to speak 2+ Languages

International experience. Living in 2+ countries.

Have worked on the customer (shipper) side to understand the challenges customer face while dealing with Freight Forwarders / 3PLs

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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