Key Account Manager

Kent, WA, United States

Tactical retention responsibilities for assigned accounts include:

Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations

Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance

Penetrate organizational structure and develop relationship beyond main points of contact

Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

Maintain rates and assess yields monthly

Monitor account for timely payments and assist with collections on past due invoices

Set up internal reports to monitor our performance in meeting critical milestones

Immediately communicate any issues or exceptions to Operations

Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution

Manage and lead business reviews; establish a quarterly review cycle, at a minimum

Engage Sales and Operations to participate in client meetings, presentations, and business reviews

When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

Update status of progress on business opportunities

Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities

Ensure all company policies and regulatory requirements are adhered to

Strategic Responsibilities

Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints

Continuously pursue and implement more efficiency and cost reduction measures

Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support

Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions

Other duties as assigned

Other Skills & Abilities

Excellent organizational skills

Excellent written and verbal skills, including presentation skills

Detail oriented, able to multitask and meet deadlines

Self-motivated, able to work in a team and independently

Strong customer service, problem-solving, and interpersonal skills

Internal/external sales skills

Troubleshooting and problem resolution skills

Leads by example

Sense of urgency

Creative

Responds easily to changing demands

Physical Requirements

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components

Sitting for extended periods of time

Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

Minimum two years’ experience in the industry, or a related service industry

Minimum one-year operational experience in the service(s) the account utilizes

Good analytical and program management skills; ability to define, develop and document business processes and procedures

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications Education Required High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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