Term Limited - DCS - Address Confidentiality Program (ACP) Intake Specialist

Colorado Springs, CO, United States

Salary : $4,033.00 Monthly

Location : Statewide, CO

Job Type: Full Time

Job Number: AAA-1499-62024

Department: Department of Personnel & Administration

Division: Division of Central Services

Opening Date: 06/21/2024

Closing Date: 7/8/2024 11:59 PM Mountain

FLSA: Determined by Position

Type of Announcement: This position is open only to Colorado state residents.

Primary Physical Work Address: on site 1001 E 62nd Ave. Denver CO 80216

FLSA Status: Non-Exempt; position is eligible for overtime compensation.

Department Contact Information: Heather Siegal [email protected]

Salary Note: Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Department Information

This position is only open to Colorado state residents.

NOTE: This posting may fill more than one vacancy.

***THIS IS A TERM-LIMITED POSITION WITH AN ANTICIPATING END DATE OF DECEMBER 31, 2025, CONTINGENT UPON FUNDING. THIS POSITION IS ELIGIBLE FOR FULL BENEFITS.***

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying.

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To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video

What Happens After You Apply

Committed to Diversity - We foster a workforce that is reflective of the communities we serve. If you're looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences

Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

Description of Job

A summary of the duties and responsibilities will include, but are not limited to, the following:

This position is a direct victim services position which serves as an initial point of contact for all program correspondence. It responds to incoming program calls, messages, and emails and provides general program information. It also analyzes, creates, and manages a program list of community resources and referrals, providing them to program participants when services are needed.

Essential Duties & Responsibilities: Point of contact for ACP/Manage Email Correspondence - As the initial point of contact for the ACP, this position will respond to over 300 calls and messages each month and will analyze each to determine the appropriate response and when to escalate to the Program Administrator or Director.

Provide Community Resources, Referrals and Communication - This position will create and manage a list of common questions, service needs and corresponding community resources, updating and sharing with other staff members to be used when responding to participant calls.

Mail - This position will assist with providing all aspects of participant mail sorting and forwarding services as required by program laws, and as directed through program policy and procedures.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

MINIMUM QUALIFICATIONS:

Experience Only:

At least three (3) years of relevant experience in responding to incoming program calls, messages, and emails and providing general program information and analyzing resources.

OR

Education and Experience:

A combination of related education and/or relevant experience in responding to incoming program calls, messages, and emails and providing general program information and analyzing resources equal to at least three (3) years

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications: Previous State Service related to the work assigned to the position

Previous experience which required the handling of confidential information

Excellent written and verbal communication skills

Ability to operate standard office equipment including pertinent software applications; such as Salesforce, and preparing and maintaining accurate records

A high level of competence in MS Office, particularly Word, Excel, Google Drive/Docs/Email

Excellent time-management skills

Strong organizational skills and attention to detail

Flexibility to perform a wide variety of tasks, in a wide variety of circumstances and with a diversity of individuals and/or groups

Ability to work independently; self-directed

Experience and/or interest in working at an agency or organization that services victims of domestic violence, stalking, and/or sexual assault

Conditions of Employment: A pre-employment criminal background check will be conducted as part of the selection process.

Class Code & Classification Description:

G3A4XX

Comparative Analysis Process The comparative analysis process for this position may consist of a structured application review, and a structured interview.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Accommodations : The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Bree Hanson [email protected] or 303-866-4244

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

This position requires at least three years of experience in an occupational field related to the work assigned to the position OR appropriate education will substitute for the required experienced on a year-for-year basis. Do you meet this qualification? Yes

No

02

If you selected yes, please tell us about your qualifying experience. If you are using additional, appropriate education to supplement some of this experience, list that as well. Please be specific, including names of organization and dates of service.

03

Please describe any experience you may have handling of confidential information.

04

If offered this position, is the salary listed acceptable to you? Yes

No

05

Please describe how you learned of this job opening.

Required Question