Call Center Associate
Columbus, OH, United States
Join Our Team: Call Center Associate
Are you a motivated individual with excellent communication skills? Pattern Promotions is seeking a Call Center Associate to join our dynamic team in Columbus, OH.
About the Role: As a Call Center Associate at Pattern Promotions, you will be responsible for handling inbound and outbound calls from customers and clients. You will provide exceptional customer service, address inquiries, resolve issues, and promote products or services as needed. This role is crucial in maintaining positive relationships with our customers and ensuring their satisfaction.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up on customer inquiries, provide information, and promote company products or services.
Identify and escalate priority issues to the appropriate team member or department.
Maintain accurate records of customer interactions and transactions using CRM software.
Meet or exceed call volume and quality assurance metrics.
Collaborate with team members to improve customer service processes and procedures.
Qualifications:
High school diploma or equivalent; additional education or training in customer service is a plus.
Proven customer support experience or experience as a call center representative.
Excellent verbal and written communication skills.
Strong active listening and problem-solving skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in computer systems and CRM software.
Benefits:
Competitive hourly wage: $19 - $21 per hour.
Monday to Friday schedule with 8-hour shifts for a predictable work week.
Opportunities for career growth and advancement within our innovative company.
Comprehensive training and development programs to enhance your skills.
Positive and inclusive work environment that values teamwork and collaboration.
If you're ready to join a forward-thinking company and make a difference in customer service, apply now to become a Call Center Associate at Pattern Promotions! We look forward to welcoming you to our team.
Location: Columbus, OH
Schedule: Monday to Friday, 8-hour shifts
Salary: $19 - $21 per hour