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Lap of Love
Columbus, OH, United States
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and
Job Source: Lap of LoveBrenz New Albany LLC
Westerville, OH, United States
Benefits: Free uniforms Opportunity for advancement Training & development Job Description: Brenz Pizza Co. is looking for a motivated individual to join our team as a Call Center Representative. The Call Center Representative will be responsible for answering inbound calls from our customers and other departments in a courteous and profession
Job Source: Brenz New Albany LLCclevelandclearancecenter.com
Columbus, OH, United States
**Most common benefits** * Work from home * Employee discount * Vision insurance * Dental insurance * Paid time off Search Location location Search Location location **Most common benefits for Call Center Representatives** * Work from home * Employee discount * Vision insurance * Dental insurance * Paid time off * Flexible schedule * Life insurance
Job Source: clevelandclearancecenter.comImproveit Home Remodeling
Columbus, OH, United States
34-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in
Job Source: Improveit Home RemodelingImproveit Home Remodeling
Columbus, OH, United States
34-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in
Job Source: Improveit Home RemodelingRandstad
Dublin, OH, United States
call center agent. dublin , ohio posted 2 days ago job details summary $17.99 - $18 per hour temp to perm no requirements category office and administrative support occupations referenceAB_4564379 job details Are you ready to embark on a career where your communication skills shine and your dedication is rewarded? We are seeking passiona
Job Source: RandstadPattern Promotions
Columbus, OH, United States
Join Our Team: Call Center Associate Are you a motivated individual with excellent communication skills? Pattern Promotions is seeking a Call Center Associate to join our dynamic team in Columbus, OH. About the Role: As a Call Center Associate at Pattern Promotions, you will be responsible for handling inbound and outbound calls from customers and
Job Source: Pattern PromotionsRandstad US
Dublin
call center agent. + dublin , ohio + posted 3 days ago **job details** summary + $17.99 - $18 per hour + temp to perm + no requirements + category office and administrative support occupations + referenceAB_4564379 job details Are you ready to embark on a career where your communication skills shine and your dedication is rewarded? We are seeking p
Job Source: Randstad USColumbus, OH, United States
Position Summary
The role of the Patient Engagement Advocate is integral to a Patient Engagement Center dedicated to enhancing overall health and wellness. Operating across various communication channels (phone, email, chat), this role engages with patients of physical therapy to facilitate their access to necessary care. Supporting decentralized physical therapy clinics, the focus is on delivering personalized patient experiences. Building strong relationships and fostering patient growth for our clinics is crucial, achieved through efficient patient interaction and ensuring comfort. Standardizing processes and protocols is essential to optimize relationships with clinic staff, including front desk personnel and clinicians.
Key Responsibilities
- Listen attentively and address patient needs to convert inquiries into appointments, ensuring high patient satisfaction.
- Engage empathetically with patients, particularly those in distress, demonstrating a caring demeanor to provide reassurance and comfort.
- Utilize technology and knowledge resources to offer a localized experience, providing detailed information and directions tailored to individual needs.
- Collaborate closely with marketing, operations, technical teams, and clinic staff to enhance the patient experience through ongoing improvements.
- Work with supervisors and peers to identify and resolve issues promptly, suggesting innovative approaches to achieve best practices.
- Assist patients in identifying alternative clinic options when immediate availability is limited.
- Educate patients on insurance and financing/payment plans effectively, setting clear expectations for their appointments.
- Adhere to protocols for information handling, ensuring accurate data analysis and feedback aimed at improving patient experiences and driving growth.
- Meet Key Performance Indicators (KPIs) including handle time, call volume, conversion rates, patient satisfaction scores, and information accuracy.
- May engage in outbound calls, email communications, or chat sessions as required.
- Fulfill other assigned duties as needed.
Candidate Requirements
To succeed in this role, candidates should demonstrate:
- Equivalent of a High School/GED; preference given to candidates with a college degree.
- Minimum 2-3 years of customer support experience with at least 1 year in an inbound contact center environment, adept at managing multiple systems.
- Track record of meeting KPIs in previous roles, with tenure of at least 2-3 years.
- Dedicated home workspace with reliable high-speed internet connection.
- Excellent verbal and written communication skills, capable of engaging effectively with patients.
- Strong verbal communication abilities with clear enunciation, persuasive skills, and a passion for helping others.
- Attention to detail and ability to thrive in a fast-paced environment.
- Technological proficiency, experienced in using multiple systems and applications.
Desirable Attributes
We encourage candidates who are:
- Attentive listeners.
- Collaborative team players.
- Demonstrative of empathy and a caring attitude.
- Capable of multitasking and adhering to information capture protocols.
- Open to coaching and committed to personal development.
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Email Alert for Remote Call Center Representative jobs in Columbus, OH, United States
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