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Information Technology Support Specialist

united states

IT Professional - Hancock Associates

Due to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.

We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

What You’ll Be Doing:

Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Perform hardware and software installations, configurations and updates as needed

Resolve technical issues in a timely manner using available resources within the company

Act as liaison to outsourced I.T. consultant

Assist IT Manager with purchasing

Configure Autodesk Civil3D and Carlson software for technical and field staff

Manage company devices including smartphones, tablets, and laptops

Assist field personnel with remote data transmission and devices

Assist with daily and monthly data backup protocol

Assist with server expansion, data archiving and directory organization

Maintain log of all devices, software, and licenses

Assist all software install, cloud access, etc.

Assist with all communication protocol including email, videoconferencing, and webinar.

Establish remote connection for events such as trade shows

What You Need:

Excellent customer service skills; a Help Desk mentality

The ability to interact with all levels of staff

Dependability and detail oriented

Strong troubleshooting and critical thinking skills

Previous working experience in IT support for 3 years

Bachelor’s Degree in Computer Science or related technology field

Ability to lift and maneuver 25-50lbs of computer equipment.

Hancock Associates offers:

* Competitive salary

* Medical and dental insurance

* Matching 401K, paid holidays and vacation

* Professional work environment and much more!

About Hancock Survey Associates, Inc.

Hancock Associates is a multi-discipline firm providing land surveying, civil engineering and wetland consulting to a wide range of projects including residential, commercial, industrial, institutional and infrastructure. We are conveniently located with 8 offices throughout MA.

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