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Touro University New York
New York, NY, United States
Overview Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users). Responsibilities Responsible for general technical support, to include, but not limited to as much of the following as possible: Administers all smart-podiums, troubleshooting all Audio-Vi
Job Source: Touro University New YorkThe Phoenix Group
united states
Job Summary The Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities • Resolves incoming requests for assistance from users experiencing problem
Job Source: The Phoenix GroupSofidel America Corp.
united states
Sofidel America of Duluth, NM is currently seeking an IT Support Specialist . We are searching for a candidate that is local to the area and is looking for a long-term role in a stable environment with opportunity for growth. Your expertise will make you an important part of our team! A successful IT Support Specialist will be results-driven a
Job Source: Sofidel America Corp.Gust Rosenfeld PLC
united states
Summary: The IT Support Specialist’s role is to support enterprise computer systems, applications, and peripherals in a fast-paced legal environment. Duties include resolving end user support requests, troubleshooting hardware and software issues, training end users, and documenting issues and resolutions. To succeed in this role, you should have
Job Source: Gust Rosenfeld PLCInsight Global
united states
Required Skills Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house traini
Job Source: Insight GlobalConnect Search, LLC
united states
IT Support Specialist/Help Desk Technician I am currently working on a Direct hire IT Support Technician/Help Desk Technician opportunity with one of my clients based out of Madison. 50/50 mix of remote/onsite/The majority of clients are local with a handful of clients that are further out but those would be super limited onsite travel. The have a
Job Source: Connect Search, LLCRobert Half
united states
Title: IT Support Specialist Location: Berkeley, Ca Remote/Onsite : Onsite Technology Top Skills: Mac OS, Windows OS, Okta, Active Directory, Office 365, Meraki Robert Half is looking for an IT Support Specialist in Berkeley, California. The IT Specialist will assist in meeting the organizations’ IT needs and will be responsible for the day to
Job Source: Robert HalfHancock Associates
united states
IT Professional - Hancock Associates Due to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary. We are looking for an ambitious IT expert to help maintain ou
Job Source: Hancock Associatesunited states
Our client is currently seeking an IT Operations Technician to join our IT Operations team.
This position will provide you the opportunity to work closely with the IT Operations team in the Pennsylvania region, the IT Department and user community. The IT Operations technician should have a background in IT functions as well as desktop and phone troubleshooting skills. This role is key to facilitate minimal downtime and high availability of various technical systems.
The IT Operations hours of operation are 8 a.m. – 6 p.m. ET Monday to Friday and may require the candidate to work shifts within that time period as necessary as well as be available for rotating on-call escalation issues.
Responsibilities:
• Provide second-level technical support to end-users regarding hardware, software, and network issues.
• Respond to incident tickets and inquiries in a timely and professional manner.
• Troubleshoot and resolve common IT problems, escalating more complex issues to higher-level support as needed.
User Assistance:
• Assist end-users with system navigation, software installations, and basic IT-related tasks.
• Educate users on IT policies, procedures, and best practices.
• Guide users through problem-solving steps and provide clear instructions.
Documentation:
• Create and update documentation for common IT procedures, troubleshooting steps, and solutions.
• Maintain accurate records of support interactions, resolutions, and system changes.
Collaboration:
• Collaborate with other IT teams and departments to address and resolve technical issues.
• Communicate effectively with team members and management regarding ongoing support activities.
Knowledge:
• Preferred relevant experience working with the Ivanti ITSM platform, or similar.
• Knowledge of basic computer hardware, software, and peripherals including but not limited to:
• Windows 10
• Office 365
• Microsoft Teams
• SharePoint
• Virtual Desktops (VMWare)
• iPhone / iPad support
• Active Directory administration
• Microsoft System Center Configuration Manager (SCCM)
• Printers / Copiers
• Multi-factor authentication (DUO)
• Bomgar (Beyond Trust) administration/monitoring
• Teams supported AV and presentation systems.
• Experience supporting users in ERP platforms (BST or Deltek) and HRIS systems (Workday) is desirable.
Required Experience
• Minimum of 2 years of related work experience.
• Bachelors in information technology, related degree, or equivalent experience.
• Experience working in a medium to large corporate environment.
• Certifications in ITIL and/or Help Desk Institute helpful.
• Experience with engineering applications helpful.
Personal Attributes
• Proven analytical and problem-solving abilities.
• Keen attention to detail.
• Exceptional customer service orientation.
• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Experience working in a team-oriented, collaborative environment
Information Technology Support Specialist jobs in united states
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