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Conversica, Inc
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: Conversica, IncEtleap
San Francisco, CA, United States
Customer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of dat
Job Source: EtleapFederato
San Francisco, CA, United States
Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Fede
Job Source: FederatoDescript
San Francisco, CA, United States
Descript is looking for an eager Customer Success Manager with an entrepreneurial spirit to join our team and make a substantial impact on our Sales & Success initiatives. In this role, you'll have the opportunity to work with our most strategic Enterprise customers and your work will be instrumental in driving product adoption, increasing our grow
Job Source: DescriptSwing Education
San Francisco, CA, United States
ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes th
Job Source: Swing EducationWorkday
San Francisco, CA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayCleverTap
San Francisco, CA, United States
We'll share your profile. The job poster may use it for jobs with other companies. Learn more What is your expected annual salary? (In USD) ✱ What date can you start ✱ This role requires you to work from our San Francisco Office. Please confirm you can join the team in the office twice per week? ✱ Additional information At CleverTap we value incl
Job Source: CleverTapSiena AI
San Francisco, CA, United States
About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want t
Job Source: Siena AISan Francisco, CA, United States
About DuploCloud:
DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands of lines of code to automate well known operational workflows and compliance standards. DuploCloud is a venture backed company, Series-B funded by Mayfield Fund, WestBridge Capital and StepStone Group.
About the Role
DuploCloud is looking for a Customer Success Manager who can manage multiple onboarding projects, build trust with our customers (engineering teams) throughout the onboarding period, and achieve success for the customer as soon as onboarding concludes. To be successful, the CSM must have a technical proficiency of the DuploCloud's product, cloud technologies and infrastructure. The CSM will own and drive customer onboarding and continued customer adoption of our solution and services. The CSM must have strong multi-tasking and project management skills, and a history of driving process improvements and customer experience.
Responsibilities
Collect customer's desired outcomes and expected deliverables at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey.
Guide customer onboarding and implementation of DuploCloud platform. Develop customer onboarding plans and proactively manage the onboarding process, timeline and resources, implementing customer's first use cases into production.
Establish regular touchpoints with assigned customers, create and maintain a customer success plan, tracking success initiatives.
Collaborate with the Product and Engineering teams to relay customer feedback and enhance the DuploCloud platform.
Maintain a deep understanding of the DuploCloud platform, cloud provisioning and management, more common best practices, and use cases.
Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
Qualifications
5+ years of prior experience in Customer Success in the cloud service, devops, or security and compliance, ideally with a technology consulting background and experience
Strong knowledge of cloud technologies and infrastructure, including cloud platforms (AWS, Azure, GCP), Kubernetes, ECS and similar container orchestration technologies, Terraform and similar IaC technologies.
Expertise in onboarding clients with engineering and security ops solutions, ensuring effective and compliant implementations.
Proficiency in renewal forecasting and strategies to achieve high renewal rates
Proficient in customer management tools and CRM software.
Exceptional verbal, written, organizational, presentation, and communications skills
Detailed oriented and analytical with strong technical and problem-solving skills
Strong project management experience & skills.
Familiarity working with customers of all sizes, especially startups and SMBs
Benefits:
Remote flexible work options
Employee assistance program (EAP)
Medical, dental & vision benefits supplement
Life & supplement life and Critical illness insurance
Health Savings Account (HSA), Flexible Savings Account (FSA)
Note: DuploCloud Inc. is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
The pay listed above is specific to California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington. The standard base pay range listed for this role may not be applicable to other locations.
Applicants may be required to sign a confidentiality agreement during the interview process. Applicants who receive job offers from DuploCloud Inc. will be asked to sign a confidentiality agreement, intellectual property disclosure, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at DuploCloud Inc. and wish to review a copy of the required documents prior to receiving an offer, you may request a copy from your Recruiter.
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Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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