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Global Channel Management
Chicago, IL, United States
About the job Help desk Support Helpdesk Support needs 3+ years experience Helpdesk Support requires: Hybrid Desktop support Helpdesk Technical support Onsite IT Helpdesk Support duties: Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This inv
Job Source: Global Channel ManagementMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueitySentinel Offender Services
Deerfield, IL, United States
Responsibilities Sentinel is looking for a help desk agent to assist one of our clients. The ideal candidate would set up new laptops, install software and set up security features on the laptops. This candidate will also be assisting with service desk services when needed. This is a 2-3 month contract reporting onsite to our client location in D
Job Source: Sentinel Offender ServicesRKON inc
Chicago, IL, United States
Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have re
Job Source: RKON incFenton Community High School District 100
Bensenville, IL, United States
Position Type: Technology Date Posted: 6/17/2024 Location: 1000 West Green Street, Bensenville, IL 60106 Date Available: ASAP Closing Date: Until filled Description: See Attachment Qualifications: See Attachment Application Procedure: Apply Online Notice of Non-discrimination Fenton Community High School does not discriminate on the basis o
Job Source: Fenton Community High School District 100ViziRecruiter,LLC.
, IL, United States
Introduction Imagine finding a career where you’re rewarded for doing what you do best—helping others. Overview Connection Services has a fantastic opportunity for an IT Service Center Manager, working Remotely. Excellent opportunity to work for a top VAR offering excellent benefits including 3 weeks paid PTO, bonus, excellent benefi
Job Source: ViziRecruiter,LLC.Connection
Chicago, IL, United States
Overview Connection Services has a fantastic opportunity for a IT Service Center Manager, working Remotely. Excellent opportunity to work for a top VAR offering excellent benefits including 3 weeks paid PTO, bonus, excellent benefits; opportunity for growth. *REMOTE* Working under minimal supervision of Director PMO, the Manager of Help Desk Serv
Job Source: ConnectionDes Plaines, IL, United States
Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.
Position Summary:
The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.
Essential Duties and Responsibilities:
Provide helpdesk support for organization.
Organize resources so they are easy to locate.
Resolve customer issues with company products.
Answer other customer questions and offer them access to helpful resources.
Direct questions to the right department when needed.
Ensure customer satisfaction.
Manage all desk administrative duties.
Maintain accurate records of interactions with customers and recurring user problems.
Asist in MDM tasks, including application deployment, device profile and deployment.
Assist in vulnerability management.
Assist Manager IT in the development and execution of company technology strategy.
Work across the organization to identify and resolve technology challenges and opportunities.
Assist in SharePoint management.
Education: Previous experience working as Help Desk clerk using remote support tools
High school graduate mandatory, college preferred
SSCM experience
Intune MDM experience
AAD / AD experience
MS Defender experience
Microsoft Desktop support experience
Work Experience: Strong IT leadership experience (2-5 years)
Job Skills: Strong written and verbal communication skills
Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
Interpersonal skills that function to create connections and positive experiences for customers
Technological skills specific to the company’s products and trouble-shooting practices
Patience with customers and ability to remain calm
Project management skills
Organizational abilities
Communication Skills: Strong customer management and communication skills
Strong oral and written communication skills
Ability to communicate internally and externally with disparate
Certificates, Licenses and Registrations: MS Certifications a plus
Travel: Schedule flexibility ability to travel up to 10%
Environmental Requirements: Most work performed in office
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for IT Assistant / Help Desk jobs in Des Plaines, IL, United States
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