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Middleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueityMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItBrookfield Zoo Chicago
Brookfield, IL, United States
Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect endangered species. Our beautiful 235-acre campus offers a living classroom that is home to over 3,500 animals representing 500 species. Brookfield Zoo Chicago is embarking on a gr
Job Source: Brookfield Zoo ChicagoChicago Zoological Society
Brookfield, IL, United States
Help Desk - Senior Support Specialist Chicago Zoological Society | Brookfield Zoo, 3300 Golf Rd, Brookfield, Illinois, United States of America Req #16 Monday, June 3, 2024 Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect end
Job Source: Chicago Zoological SocietyRKON inc
Chicago, IL, United States
Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have re
Job Source: RKON incGlobal Channel Management, Inc
Chicago, IL, United States
Voice Support Help Desk/Queue Manager needs 4+ years' experience Voice Support Help Desk/Queue Manager requires: Prefers familiarity with Filemaker for departmental records on the voice network and infrastructure COVID vaccine Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience Basic knowledge of Cisco UCCX Scr
Job Source: Global Channel Management, IncGlobal Channel Management, Inc.
Chicago, IL, United States
Voice Support Help Desk/Queue Manager needs 4+ years experience Voice Support Help Desk/Queue Manager requires: Prefers familiarity with Filemaker for departmental records on the voice network and infrastructure Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience Basic knowledge of Cisco UCCX Script Editor Preferr
Job Source: Global Channel Management, Inc.Chicago, IL, United States
About the job Help desk Support
Helpdesk Support needs 3+ years experience
Helpdesk Support requires:
Hybrid
Desktop support
Helpdesk
Technical support
Onsite
IT
Helpdesk Support duties: Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment.
This involves logging calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary.
Will work with backline teams and operations to prevent problems, facilitate problem resolution, and provide overall outstanding customer service.
Responsible for software and hardware support.
Provides technical advice, guidance and informal training to customers using hardware and software programs
. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performs root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information and assisting others with calls.
Email Alert for Help desk Support jobs in Chicago, IL, United States
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