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Imprivata
Waltham, MA, United States
Description Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in com
Job Source: ImprivataNOBULL
Boston, MA, United States
The Customer Support Manager is responsible for managing the day-to-day customer service operations for NOBULL & TB12. This includes operations with all 3rd party service providers, implementing strategies to enhance customer satisfaction, and ensuring efficient resolution of customer inquiries and concerns. The Customer Support Manager plays a cru
Job Source: NOBULLMoney Fit by DRS
Boston, MA, United States
NOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of b
Job Source: Money Fit by DRSBiofourmis
Needham, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company’s AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisFortify
Boston, MA, United States
**Customer Support Manager** at Fortify 75 Hood Park Drive, Boston, MA 02129 Fortify is a dynamic venture-backed 3D printing startup with a passionate team of engineers and business professionals who are at the forefront of bringing new technologies to market. Founded in 2016 and located in Boston, Fortifys team is transforming the 3D printin
Job Source: FortifyActBlue
Somerville, MA, United States
WHO WE ARE: ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you've ever given online to a Democrat or progressive organization, chances are you've used our powerful online fundraising platform. W
Job Source: ActBlueConvergent Dental
Waltham, MA, United States
Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and thei
Job Source: Convergent DentalconnectRN Inc.
Waltham, MA, United States
**Manager, Customer Support** Waltham, MA / Product & Operations Community Support / Full Time connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contri
Job Source: connectRN Inc.Cambridge, MA, United States
The Customer Support Manager is the initial contact person for physicians, patients, and insurance companies and must be able to communicate clearly and in a polite, friendly, and professional manner. The employee demonstrates to customers the additional value from Centogene services and genetic diagnostics.
**Primary Job Responsibilities:**
* Handle all incoming inquiries by phone and email in a timely manner
* Triage phone calls and emails to the appropriate staff
* Accurately update patient information across multiple platforms using established protocols
* Communicate with patients and doctors regarding tests ordered and collect the required information
* Proactively communicate with providers to notify them of TAT delays and obtain clarification of order details or missing information.
* Work with verification of benefits provider to ensure timely lab test pricing for patients
* Review verification of benefits and discuss Centogene Assistance Program (if applicable) with patients
* Interact as the main interface in the company for reimbursement with billing and accounts receivable in the verification of insurance benefits process
* Follow up with patients to return specimen collection kits
* Schedule blood draws through our phlebotomy service provider
* Collaborate closely with the logistics coordinator, laboratory, and clinical data management team
* Work on Document sample/case-related information in LIMS system
* Review and update relevant SOPs
* Identify areas of process improvement and assist in implementing solutions
* Provide inside sales support to the Sales Management team as necessary
* Assist in training and mentoring new hire Customer Support Manager
**Job Qualifications:**
* Minimum of 3 years of work experience in a health care or life sciences customer support role
* Bachelors Degree Preferred
* Knowledge of LIMS and CRM systems is an advantage
* Basic knowledge of HIPAA regulations
* Proficient MS-Office skills (especially Excel, Outlook, and Teams)
* Excellent written and verbal communication skills
* Must be able to work in a structured, analytical, accurate, and organized way
* Strong organizational, time management, and problem-solving skills
* Capable of Thriving in a fast-paced and changing environment
* Must be able to multi-task in a fast-paced environment and manage deadlines
* Ability to prioritize, handle multiple tasks, and manage deadlines
* Ability to independently identify, research and use judgment to resolve the issue
* A decisive individual who possesses a detail-oriented perspective
* Open to learning and working on new program and software application
**Physical Activities & Demands:**
* Manual dexterity and sitting are required in carrying out position own position responsibilities (i.e. use of a personal computer).
* Ability to efficiently operate all job-related office equipment.
* Ability to communicate via telephone and work in virtual teams.
* Ability to work in a dynamic environment.
* Ability to work in a traditional professional office setting or remote equivalent.
* Other job duties as assigned
**Location: Remote**
***Equal Employment Opportunity Statement:*** ***CENTOGENE** is committed to creating a Diverse, Equal, and Inclusive environment and is proud to be an equal opportunity employer. **CENTOGENE** is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, veteran status, marital status, or sexual orientation.*
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Email Alert for Customer Support Manager II jobs in Cambridge, MA, United States
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