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Convergent Dental
Waltham, MA, United States
Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and thei
Job Source: Convergent DentalPison Technology, Inc.
Boston, MA, United States
**Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus on gesture recognition and neurophysiological insights. Pison leverages our patented electroneurography (ENG) platform to translate data generated from our bodys natural physiological electricity stemming at the brain into ma
Job Source: Pison Technology, Inc.connectRN Inc.
Waltham, MA, United States
**Manager, Customer Support** Waltham, MA / Product & Operations Community Support / Full Time connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contri
Job Source: connectRN Inc.ActBlue
Somerville, MA, United States
WHO WE ARE: ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you've ever given online to a Democrat or progressive organization, chances are you've used our powerful online fundraising platform. W
Job Source: ActBlueCUBE
Boston, MA, United States
Role: Customer Support Manager L ocation: US (Remote-first with occasional travel required) Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of re
Job Source: CUBEThefairstream
Waltham, MA, United States
**connectRN** **Manager, Customer Support** **Waltham, MA** connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career d
Job Source: ThefairstreamNOBULL
Boston, MA, United States
The Customer Support Manager is responsible for managing the day-to-day customer service operations for NOBULL & TB12. This includes operations with all 3rd party service providers, implementing strategies to enhance customer satisfaction, and ensuring efficient resolution of customer inquiries and concerns. The Customer Support Manager plays a cru
Job Source: NOBULLBiofourmis
Needham, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company’s AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisBoston, MA, United States
NOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of bright, passionate, and hardworking individuals dedicated to making a difference in people’s lives.
The Customer Support Manager is responsible for managing the day-to-day customer service operations for NOBULL & TB12. This includes operations with all 3rd party service providers, implementing strategies to enhance customer satisfaction, and ensuring efficient resolution of customer inquiries and concerns. The Customer Support Manager plays a crucial role in maintaining positive customer relationships and contributing to the business's overall success. Responsibilities: Continuously assess and enhance customer service processes to enhance efficiency and effectiveness.
Collaborate with other departments to address customer concerns and optimize service delivery.
Monitor and analyze customer support metrics, including response times, resolution rates, and satisfaction scores, and implement initiatives to improve performance.
Develop and execute support strategies aimed at elevating customer satisfaction and refining the overall customer experience.
Craft and uphold customer support policies, procedures, and training materials to ensure uniformity and excellence in service delivery.
Ensure prompt and accurate resolution of customer inquiries, complaints, and issues.
Supervise customer interactions to ensure delivery of high-quality service.
Stay informed about industry trends and customer support best practices, integrating innovative solutions to meet evolving customer needs.
Qualifications: Bachelor's degree in business, management, or a related field (preferred).
4+ years relevant experience
Proven experience in customer service or a related field, with a track record of successful team management.
Strong leadership and communication skills.
Excellent problem-solving and decision-making abilities.
Familiarity with customer service software and technologies.
Customer-centric mindset with a focus on continuous improvement.
Resourceful and Proactive
Team Player that brings positive energy to the team
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Email Alert for Customer Support Manager jobs in Boston, MA, United States
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