Systems Administrator
Boston, MA, United States
Your Purpose:
Paperless Parts is looking for a highly motivated System Support Administrator with a technical background in cloud-based applications and MacOS. You will assist our employees with solving technical issues within our corporate IT space. You will be the primary contact for all user issues that are blocking or reducing productive workflows. Must be comfortable with employees that are in-office, remote or hybrid. This role will report directly to the VP of Finance.
Who Are You:
You are technically savvy, well organized, detail oriented and effective in communicating to both technical and non-technical personnel. You work well with a variety of personalities that all have different priorities. You are willing to learn new technologies and take challenges head-on. You ensure that all issues are resolved quickly and effectively. You do not mind the task switching from resetting passwords to setting up conference rooms. You are the go-to person for technical issues.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Responsibilities include:
Assist with provisioning, installation, configuration, operation, and maintenance of IT systems hardware/software and related tools and infrastructure, supporting engineering, software development and production environments.
Provide technical support to all end users (office and remote) for computer applications, system issues, password resets and any basic networking issues (connection to VPN or wireless)
Provide basic support of existing in-house and 3rd party business applications such as installation, troubleshooting and updating
Documentation, tracking and monitoring of issues using IT ticketing system
Assisting with onboarding and offboarding of employees
Maintain inventory documentation to support baseline stocking requirements
Office technology setups skills
Provide technical support for conference rooms
Hardware vendor warranty support for repairs and replacement
Ability to triage tickets and escalate issues to minimize disruptions to user workflows
Working with teams to implement security and privacy requirements
Maintaining CIS benchmarking and other security and compliance requirements throughout the environment
Participating in incident response, contingency planning and recovery activities
Working with vendors to maintain industry best practices and configurations within each application
Knowledge, Skill, and Abilities:
Minimum 4+ years of experience in a system support or help desk position (Tier 1)
Must have experience with Mac OS and Google Workspace
Customer service skills must be able to work with a variety of end users
Experience with Slack and Okta
Strong understanding of SaaS
Understanding of CIS benchmarking
Experience with Zero Trust environments
CompTIA A+ and/or Security+ (Preferred, not required)
Strong critical thinking and problem solving skills
Strong written and verbal skills
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