System Administrator

Boston, MA, United States

Keystone is a premier consulting firm that combines economics, technology, and strategy to solve complex challenges facing global brands. We impact society on a global scale by working at the forefront of influential technology cases changing consumer behavior and regulation laws. We also provide value by delivering insights and product that defines the future of the technological ecosystem. Keystone brings an interdisciplinary approach, leveraging the intersection of economics, software and technology, and business strategy to deliver transformative ideas.

As a Systems Administrator in Technology Services at Keystone, you will work to help plan and deliver against our strategy and our overall vision to create exceptional technology experiences for our users. You will be responsible for working with the leadership team to form a clear plan to achieve our goals, driving that plan forward with urgency, and helping improve our overall project management and resource allocation processes. In partnership with the Technology Services Leader, and looking across all of the programs and projects the team is working on, you will implement and develop the frameworks and processes needed to run the organization. You will need to have a passion for embracing the fast-paced culture of a smaller company while also putting the right guardrails in place to allow the team to deliver. The ability to work independently and with minimal assistance is a key element of success. You will be playing many roles at once (IT support, systems administration, security assessor, compliance auditor, network engineer) daily.

What you will be doing:

Management and automation of employees' IT infrastructure (Windows & Mac)

Office network and services administration (Meraki, Ubiquiti)

Manage a wide-range of SaaS applications and services used by our staff (Zoom, Box, Adobe, Slack)

Provide expert-level technical assistance for core business applications (Azure, Intune, O365)

Provide senior technical support knowledge for end-users regarding computers, printers, and phones

Maintain laptop and desktop computers including installing, managing, and upgrading the operating system, installing, and configuring applications, creating users, and securing computers with disk encryption and other security best practices

Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations

Interact professionally with internal users to diagnose and resolve problems

Strong knowledge of Azure Active Directory design and Group Policy administration

Manage an enterprise-wide software deployment strategy using Microsoft Endpoint Manager/Intune

Proactively monitor a Microsoft infrastructure environment to ensure continued availability of the systems and services.

Document and update firm-wide installation and configuration procedures and policies

Complete maintenance and support actions for the production of Microsoft technologies; ideally, develop processes to increase efficiency and automate regular maintenance of support actions

Active user training and awareness across the firm and specialized training within practice areas

Work with the team to develop Keystone's long-term strategic goals and define our path to accomplishing them

Lead new system implementations, process changes, and migrations that drive key business objectives

Look for connections to other projects and recommend opportunities for optimization and integration points

Manage issue escalations and provide support to users

Review upcoming SaaS release features as well as other integrated applications and provide recommendations to enhance efficiency and productivity

Up to 10% travel

What you should have:

5+ years experience as a Systems Administrator

Hands-on experience leading technology projects from start to finish

A history of achieving goals while managing scope, time, quality and risk

An openness to recognizing learning from failures as well as successes

Ability to build strong and effective relationships with business partners by understanding their needs and goals as well as what motivates and engages them

Keen ability to focus and function effectively through ambiguity

Experience working with program management tools such as Jira

Experience in a dynamic, fast-growing environment

Preferred Qualifications:

Experience with NSIT CSF and other cyber security and compliance needs in the context of cloud service providers and SaaS landscape

Experience with general SaaS landscape including Azure Active Directory, Microsoft Exchange, Office 365

Bachelor's Degree (Management Information Systems or Computer Science is a plus)

US Salary Range: $100,000 - $130,000, plus an annual discretionary bonus, generous 401k contribution, and competitive benefits package. Actual compensation within the range will depend upon the level the individual is hired into based on their skills, experience, qualifications.

At Keystone we believe diversity matters. At every level of our firm, we seek to advance and promote diversity, foster an inclusive culture, and ensure our colleagues have a deep sense of respect and belonging. If you are interested in growing your career with colleagues from varied backgrounds and cultures, consider Keystone Strategy.

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