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Claims Manager

Philadelphia, PA, United States

Overview E&S Property Claims Manager

Berkshire Hathaway GUARD Insurance Companies is a P&C subsidiary of National Indemnity Company, supported by 1,200 employees. We write small commercial insurance solutions including workers compensation, business owners policies, commercial auto, commercial umbrella, professional liability, and personal lines including homeowners/personal umbrella with a national footprint, distributing its products primarily through independent retail agents with over $2.2 Billion of in-force premium. BH GUARD Insurance Companies are rated A+ (Excellent) by AMBest.

We are seeking a candidate with extensive property experience, particularly in E&S lines. Candidates should possess a minimum of 7-10 years of relevant claims experience and be adept at communicating expertise effectively, adding immediate value to the E&S claims department.

Responsibilities Lead the development and management of the E&S claims unit

Serve as a leader and mentor to the claims team offering technical guidance regarding adjustment of claims while providing superior customer service to our policyholders and external partners

Coach and mentor direct reports, providing regular feedback, and developing employees for professional growth and development

Identify and assess coverage issues including issuing disclaimers, RORs, and position letters

Investigates potentially fraudulent claims and take appropriate action in conjunction with the SIU Department

Develop and maintain relationships with company internal and external parties and track and manage servicing metrics

Engage with and travel to key external partners as needed

Prepare and present written and oral reports to Management setting forth all issues influencing claim evaluations and impact on reserves

Work with internal partners such as distribution, underwriting and actuaries regarding claim trends

Qualifications 7-10 years of E&S Property claims experience

Thorough understanding of the E&S property insurance claims landscape including relationships with external partners

Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues

Thorough knowledge of claims, litigation, appraisals and trial processes as well as excellent analytical, investigative, and negotiating skills

Demonstrated ability to take part in strategic discussions and collaborate at all organizational levels, both internally and externally

Experience with Xactimate and Xactanalysis

Excellent oral and written communication skills as well as superior customer service skills

Proper adjuster licensing

Management experience preferred

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