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Hotel Emma
San Antonio, TX, United States
Purpose of the Position: To provide exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas. Primary Responsibilities: Duties are as follows but not limited to: * Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.
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San Antonio, TX, United States
Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work s
Job Source: Tharaldson HospitalityHRI DEVELOPMENT
San Antonio, TX, United States
JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES • Arrive at scheduled start time in appropriate uniform and ready for work. • Provide prompt service and actively seek opportunities to drive
Job Source: HRI DEVELOPMENTSan Antonio Home2 Suites by Hilton
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Job Source: San Antonio Home2 Suites by HiltonPyramid Global Hospitality
San Antonio, TX, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityPeachtree Hospitality Management
San Antonio, TX, United States
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and
Job Source: Peachtree Hospitality ManagementJ|D Operational Services
San Antonio
Job Description Job Description Description: Employment Type : Full-Time FLSA Status : Non-Exempt Salary : $11.00 per hour + Tips Location : San Antonio International Airport - SDF Weekly Payroll! Get paid every single week! TIP POTENTIAL usually ranges from $200/week to as high as $400/week when things get busy! Full-time and Part-time Shifts
Job Source: J|D Operational Services12 Oaks Parking
San Antonio
Job Description Job Description As a family owned and operated business, 12 Oaks Parking has been proudly providing valet and parking service for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team! We are seeking customer service focused valet attendants in San Antonio. We pro
Job Source: 12 Oaks ParkingSan Antonio, TX, United States
Job Description – Overnight Guest Service Agent
Hotel Emma is seeking passionate, service driven candidates for the position of Overnight Guest Service Agent.
Purpose of the Position:
To provide exceptional service to all guests, fellow team members and visitors, in addition to performing night audit procedures.
Primary Responsibilities:
Duties are as follows but not limited to:
Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.
Ensure the accurate completion of night audit functions. Must be able to perform all night audit functions if needed.
Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
Maintain complete knowledge of guest room types, locations and room numbers/names.
Handle incoming calls with an emphasis on guest service according to the Standard Operating Procedure for Telephone Etiquette, communicating information, and influencing call conversion.
Processes work order/guest requests through designated systems and channels.
Handle incoming Switchboard/PBX phone calls and internal phone calls from guest rooms and other hotel departments. Field guest requests in a professional, proactive manner.
Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.
Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards. Ensure accuracy of guests name and room number of each order for delivery. Input orders into Micros POS system; ensure authorization for room charges.
Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands.
Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Interact with other team members in a professional manner, and assist other departments as needed.
Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.
Report to work for scheduled shift, on time and in accordance with company policy.
Know and comply with all company policies and procedures pertaining to this position and its duties.
Provide support when there is a queue which includes and not limited to proactively welcome all guests with a smile and genuine care for their Hotel Emma experience, complete all registration procedures, including establishing payment method, confirmation of reservation details, and communication of hotel amenities/services and ensure that all arriving guests are offered a welcome tour and are walked to their guest room.
Work closely with the Bellman to coordinate guest requests for the House car.
Work closely with Loss Prevention for incoming guest packages to notify guest according to the Standard Operating Procedure.
Takes pride in personal appearance and follows hotel grooming guidelines.
Be knowledgeable of all emergency procedures and hotel policies.
Job Requirements: Position requires effective communication with guests and co-workers.
Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
Twelve months related experience and related experience with Micros Point of Sale System.
Ability to work an early morning/evening/night schedule with shifts ending as late as 11
Overnight Guest Service Agent/Valet-$13.00+tips jobs in San Antonio, TX, United States
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