Vice President, Account Management

Quincy, MA, United States

At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.

The Vice President, Account Management is pivotal for our sustained profitability and long-term success. Our ability to thrive hinges upon the consistent delivery of immense value to our clients, ensuring their ongoing satisfaction and continued engagement with our services. We seek a seasoned leader to spearhead all account management and client success efforts, overseeing onboarding, support, adoption, advocacy, and retention, alongside driving engagement, maximizing satisfaction, and enhancing retention among our nursing professionals and client base. This role is central to exceeding client expectations and fostering enduring relationships that fuel business growth.

Recruit, lead and develop IntelyCare’s account management and client success teams, fostering a culture of accountability, engagement and cross functional collaboration.

Collaborate with cross-functional support teams and effectively leverage resources to enhance client retention and drive growth within existing clients.

Conduct ongoing assessments of progress against revenue targets and client plans, taking decisive action with Account Managers to address discrepancies and optimize performance.

Drive growth and profitability through strategic planning and execution inclusive of monitoring KPIs and conducting quarterly business and talent reviews.

Facilitate regular one-on-one reviews and territory planning sessions to identify training and development needs, providing actionable insights for sales and activity enhancement.

Evaluate individual and team skill development requirements, delivering targeted training initiatives to enhance capabilities.

Drive adoption and utilization of CRM and sales-stack tools to maximize efficiency and effectiveness in account management activities.

Provide regular market performance updates to the Chief Commercial Officer (CCO) and cross-functional teams, informing strategic decision-making.

Collaborate with the CCO and cross-functional teams to develop and execute successful strategies for business growth and attainment of revenue and gross profit targets within each portfolio.

Implement client-centric strategies across the full portfolio to ensure optimal adoption and utilization of IntelyCare services.

Foster robust customer engagement and utilization through proactive communication and relationship-building efforts.

Support account managers in pricing and contract negotiations to optimize profitability and ensure alignment with organizational objectives.

Conduct in-depth analysis and reporting on market opportunities and competitor activities to inform strategic decision-making.

Increase brand awareness through participation in conferences, industry events and other related meetings.

Qualifications Bachelor’s degree or equivalent experience.

Minimum of 8 years of people management, 10+ years of Account Management

In-depth understanding of local market dynamics, encompassing clinical demand, nurse supply, employment models, and care settings.

Proven experience in forecasting, budgeting, and strategic planning, ensuring alignment with organizational objectives and market trends.

Demonstrated success in building cross functional partnerships particularly with Sales and Market Operations, to identify opportunities for upselling or cross-selling products and services.

Proven track record of high-profile networking, exhibiting confidence in engaging senior decision-makers to foster strategic partnerships.

Experience with digital and technology-enabled service platforms, specializing in customization and configuration to meet bespoke client requirements.

Exceptional management and leadership skills, demonstrating adeptness in coaching and motivating teams to achieve outstanding results.

Strong time and project management acumen with demonstrated success handling multiple initiatives concurrently and driving transformative change.

Strong understanding of business practices, coupled with robust negotiation and influencing abilities, ensuring impactful interactions with stakeholders.

Strong analytical skills with an ability to communicate clearly, concisely, and persuasively both verbally and in writing.

Exceptional presentation capabilities with ability to simplify complex solutions into compelling client-focused sales messages.

Culturally sensitive and aware, capable of thriving in diverse, multi-lingual environments where consensus-driven collaboration is paramount.

Agile and adaptable mindset, with a knack for networking and building enduring relationships.

Physical Demands While performing the duties the physical requirements are:

Mobility: Ability to travel to meet clients, attend meetings, or participate in trade shows and conferences. This could involve driving or flying, as such, a valid driver's license, or ability to travel is essential.

Standing/Walking: Ability to engage in field settings and spend a significant amount of time standing or walking or sitting to engage with potential customers.

Technology Use: frequentlyutilize technology such as laptops, tablets, smartphones, and other mobile devices, which can involve manual dexterity and visual acuity.

Working Environment: often work in various settings, including offices, client sites, and trade shows, which can have different physical conditions (e.g., temperature, noise levels, lighting).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.

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