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Shelby American, Inc.
Columbus, OH, United States
Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates
Job Source: Shelby American, Inc.Family Allergy & Asthma
Columbus, OH, United States
Job Type Full-time Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned d
Job Source: Family Allergy & AsthmaBMI Federal Credit Union
Dublin, OH, United States
About the Organization BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company a
Job Source: BMI Federal Credit UnionNavient
Columbus, OH, United States
Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, peo
Job Source: NavientTelhio Credit Union
Columbus, OH, United States
Position: Contact Center Service Agent Location: Columbus, OH Job Id: 654 of Openings: 1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial in
Job Source: Telhio Credit UnionTEKsystems
Columbus
The Sr. Business Analyst will work with the client's business units who rely on their contact center (a team of agents that handle all incoming and outgoing customer communications via phone calls, email, live chats, etc.) - Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and
Job Source: TEKsystemsTEKsystems
Columbus, OH, United States
The Sr. Business Analyst will work with the client's business units who rely on their contact center (a team of agents that handle all incoming and outgoing customer communications via phone calls, email, live chats, etc.) Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and
Job Source: TEKsystemsAbercrombie and Fitch Co.
Columbus, OH, United States
Company Description OUR COMPANY Abercrombie & Fitch Co. is a portfolio of five global, renowned lifestyle brands: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. We reach customers across 120+ countries and strive to create inclusive, welcoming, omni-channel experiences for our global customers. OUR VALUES How do
Job Source: Abercrombie and Fitch Co.Columbus, OH, United States
Job Type
Full-time
Description
Position Summary:
The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.
Summary of Duties and Responsibilities:
Assign tasks to team members
Determine the completion timeline and monitor progress to keep the project on track and on schedule.
Communicate clear direction to all CCC's
Lead the daily flow of day-to-day operations
Create daily reports to update Director on company's team progress
Answer incoming and outbound telephone calls, handle all calls appropriately, and schedule appointments for new and existing patients.
Enter patient demographics, insurance, and referral information into EMR
Cancel and reschedule appointments, as assigned
Work as directed/as needed
Maintain and follow HIPAA policies and procedures
Other relevant duties as assigned by the Director/VP
Education, Prior Work Experience, Special Skill and Knowledge Requirements: High school diploma or GED required
Prior medical office experience, preferred.
IMS experience preferred.
Strong computer skills
Must be a quick learner, organized, and team oriented
Excellent communication and customer service skills
Previous customer service experience
Must be at least 18 years of age
Ability to work with patients directly and pleasantly
Ability to work independently
Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
Physical Demands and Work Environment
Physical Demands
The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the physical demands. The employer retains the right to change or assign other duties to this position.
1. While performing the duties of this job, the employee is regularly required to prepare, inspect, place, detect or operate productivity machinery, such as a calculator, copy machine, computer, and computer printer.
2. The employee is frequently required to remain in a stationary position, move, ascend/descend.
3. Frequently moves boxes weighing up to 30lbs across the office for various needs.
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
5. Specific communication abilities required by this job include the ability to communicate and detect, converse with others, discern, convey, express oneself, and exchange information.
Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
1. The noise level in the work environment is usually moderate; lighting is in the standard range.
2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.
This role operates primarily in an office environment but may require occasional travel for conferences, meetings, or client interactions.
EEO Compliance:
Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Email Alert for Contact Center Team Lead jobs in Columbus, OH, United States
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