End User Technology Engineer - Carmel, IN

Indianapolis, IN, United States

End User Technology Engineer - Carmel, IN in Carmel , Indiana Salary Range : $25.08 - $37.62 Hourly

The stated pay range is based on a national average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus-eligible.

CNO Financial Group’s IT team is looking for an End User Technology Engineer who will be responsible for the effective delivery and operations of technologies that impact our end-user community. This includes ensuring service levels are met for a seamless user experience on the desktop. This job will leverage digital workplace technologies and their subsequent deployment and configuration. Additionally, this job will identify, implement, and support solutions that enhance the end-user experience and increase service levels, delivering technology happiness as a result.

Come join our growing IT department! In 2023, CNO was nominated for an “Exceptional Employer Award” from TechPoint, an Indiana tech advocacy non-profit. CNO IT, through progressive leadership, offers career advancement opportunities, consistently provides employee recognition, and maintains a fun and exciting culture. The CNO IT vision is to achieve TechHappiness for both our business partners and IT associates.

As an End User Technology Engineer, your responsibilities will include:

Analyzing technical information and ticket data to identify patterns and chronic issues and address them using advanced tools.

Collaborating with engineers and architects to implement changes in infrastructure processes to improve service levels and technology happiness.

Identifying and engineering hardware and software technologies that enhance the end-user experience.

Managing the client lifecycle management process, including onboarding and offboarding, to ensure a high user experience.

Providing high-quality documentation and troubleshooting guidelines for support personnel in their technology domains.

Assessing and reviewing implementations to ensure conformance with process and technical standards.

Driving IT initiatives to improve services within assigned technology or business units.

Coaching and training support personnel to effectively resolve end-user issues and investigate root causes.

Assisting with implementation challenges while ensuring adherence to architectural and infrastructure standards.

Collaborating with business partners, suppliers, and IT teams to meet objectives and provide effective services.

Providing infrastructure guidelines and design patterns for leverage by others in their technology expertise domain.

Delivering exceptional customer service through effective technology solutions.

Working independently on assignments of complexity and coordination.

Performing tier 3 and above support duties.

The End User Technology Engineer position is well-suited for you if you:

Demonstrate proficient knowledge of computer systems, networks, and peripherals.

Possess strong troubleshooting abilities to resolve complex technical issues for end users.

Are familiar with operating systems (Windows, macOS, Linux), mobile platforms (Android, iOS), and productivity tools for troubleshooting and enabling high performance.

Have knowledge of Active Directory, Group Policy, and directory services for managing user access controls.

Have knowledge of ITIL processes, especially those related to End User Computing.

Are familiar with best practices in endpoint security designs and configurations.

What you’ll need:

Associate’s Degree in Information Technology, or related field, OR 4 years of relevant experience, as an equivalent.

At least 3 years of experience in a related technical IT role

Willingness to work onsite in our Carmel, IN location is required. Travel between corporate locations may be required.

What will set you apart:

Bachelor’s Degree in Information Technology or a related field

Certifications/Licenses: A+ Certified and MCSE Certified

Experience configuring and deploying client virtualization technologies (VDI) is preferred.

Experience with deploying and programming infrastructure-related client management tools such as InTune/SCCM, BigFix, and PowerShell is preferred.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

Medical insurance

Vision insurance

401(k) retirement plan with company match

Short-term & long-term disability insurance

This role is affiliated to the Carmel, IN corporate office, and candidates for this role need to reside within a 60-mile radius of that corporate office and will be required to come into that office. CNO embraces flexibility and encourages you to work with your manager to develop a workstyle that meets your personal needs as well as the needs of the business. You may be asked to travel to other corporate offices periodically. Please be aware that work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income, and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents, and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well-positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando, and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

Pay Range: $25.08 - $37.62 Hourly

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR168029

Job Type : Full time

Additional Locations : Indianapolis, IN;

#J-18808-Ljbffr