IT Support Specialist

Irving, TX, United States

** IT Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** ITSUP001587 Showing 1 location **Job Details**

**Description**

Purpose:

The goals of the Desktop Support Administrator in the Information Technology Department are to:

Ensure outstanding IT helpdesk and desktop support services are provided to all users of IT services.

Create, maintain, and monitor helpdesk tickets and ensure they are properly entered into the IT departments helpdesk software system.

Maintain a high level of technical proficiency around personal computing, and application support through experience, on the job training, and formal IT training.

Assist IT team members in research, implementation, configuration, and administration of the organizations computing system environment.

Keys to Success:

To succeed, the individual will need to be a reliable, customer/service-minded individual who is highly organized and a dedicated IT team player. The successful individual must have a strong communication and interpersonal skill set and an accomplished outside the box, problem-solving capability. This person must be able to balance IT Support Requests with the completion of routine tasks.

Duties:

* Under general direction of IT Management-

* Provide IT Helpdesk/Desktop service, delivering first and second-tier support to LES Team Members regarding both hardware and software issues.

* Respond to technical IT assistance requests from the Helpdesk software system, Helpdesk E-mail, and direct phone calls.

* Diagnose faults/issues, perform maintenance and/or escalate to ensure appropriate service levels are maintained with end users.

* Receive, install, and configure new personal computing equipment and peripherals as required.

* Facilitate feedback and communications between the IT team and LES staff regarding support request status as needed.

* Ensure requests are completed in a timely manner and that IT Management is updated regularly of any unresolved issues or potential high risk IT situations.

* Maintain an enterprise-wide listing of all LES desktops, laptops, and other peripherals.

* Identify warranty status and refer defective equipment to manufacture for repair or replacement.

* Assist in some Active Directory support and administration (adding/removing/editing users).

* Assist in creating and the maintaining of IT related end-user training documentation.

* Have excellent time keeping and prioritization management skills.

* Provide IT specific training to LES Team Members on computer system access and usage.

* Be a strong team player that continually strives to grow the systems support role within LES.

* Participate in the team on-call rotation responsibilities.

**Requirements:**

Education:

* 1 to 3 years of IT support experience.

* College degree and/or Professional Certifications such as MCP, A+, and NET+ or higher are preferred.

Technical Skills:

* MS Windows 7, 8.1 & 10, Server 2008, 2012, 2016 Active Directory 2008

* Microsoft Applications including Office 2010, 2013, and 2016, Dynamics GP, & Dynamics CRM

* Desktop, and Laptop hardware support

* Helpdesk ticketing software (Dell KACE a plus)

* Printer service and support

* Basic TCP/IP network (wired and wireless) troubleshooting

* Citrix Client Support (a plus)

* Workstation imaging (Kace a plus)

* Remote support software (Bomgar a plus)

* Endpoint Protection Software (Checkpoint a plus)

***This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions of Texas, L.P. has an at will relationship with employees. ***

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Required**

**Self-Starter****:** Inspired to perform without outside help

**Goal Completion****:** Inspired to perform well by the completion of tasks

**:**

**Education**

**Preferred**

Some college or better in Information Technology or related field.

**Experience**

**Required**

**1-3 years:** Microsoft Applications including Office 2010, 2013, and 2016, Dynamics GP, & Dynamics CRM

**1-3 years:** MS Windows 7, 8.1 & 10

**1-3 years:** IT support

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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