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Michaels Stores
Charlotte, NC, United States
Customer Experience Manager :: no experience required:: page is loaded **Customer Experience Manager :: no experience required::** **Customer Experience Manager :: no experience required::** locationsConcord-8066 Concord Mills Blvd time typeFull time posted onPosted Today job requisition idR00127053 Store - Concord, NC**We're here for t
Job Source: Michaels StoresRobinhood
Charlotte, NC, United States
**Customer Experience Manager** at Robinhood Charlotte, NC ****Join a leading fintech company thats democratizing finance for all.**** Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing great
Job Source: RobinhoodConduent Business Services
Charlotte, NC, United States
**Customer Experience Associate I** CAROUSEL_PARAGRAPH * Charlotte, North Carolina * Call Center * 56930 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for ou
Job Source: Conduent Business ServicesFive Below
Matthews, NC, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowBROAD RIVER RETAIL
Fort Mill, SC, United States
Job Details Level Entry Job Location FORT MILL Corporate Site - FORT MILL, SC Description AT A GLANCE: Broad River Retail is currently seeking a Customer Experience Advisor (CXA) to join our Customer Experience Team in Fort Mill, SC. The CXA position is a point of contact for all customer issues, escalations, and highly visible and sensitive s
Job Source: BROAD RIVER RETAILFive Below Inc
Matthews, NC, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Mathews, NC 28105 time type Full time posted on Posted 30+ Days Ago job requisition id JR38233 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go
Job Source: Five Below IncMichael's
Charlotte, NC, United States
Store - Charlotte - NorthLake, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Sta
Job Source: Michael'sMichaels Stores
Charlotte, NC, United States
Customer Experience Manager FT page is loaded **Customer Experience Manager FT** **Customer Experience Manager FT** locationsGlen Allen-9856 W Broad St time typeFull time posted onPosted Today job requisition idR00118099 Store - RICHMOND-BROAD, VA**We're here for the Makers! Come be a part of the team where innovation and teamwork come
Job Source: Michaels StoresCharlotte, NC, United States
** Customer Experience Supervisor**
Location: Charlotte, NC, US
Company: AmeriGas Propane, Inc. Remote Options: When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
****Posting****
Job Summary:
The Customer Experience Supervisor (CX Supervisor) demonstrates effective business acumen and leadership skills to directly supervise an assigned team of CX Advocates. The CX Supervisor ensures his/her team of customer care professionals delivers an excellent quality experience for every step in the customers journey. The CX Supervisor effectively coaches and manages team performance to achieve established key performance measurements and best practices in customer care and efficiency. The CX Supervisor provides direct oversight, skill/performance development and management, responds to escalated customer complaints, and drives operational effectiveness.
Key Characteristics:
* Ability to lead and supervise teams to meet performance objectives/standards; operates with high integrity and creates a trusting, open relationship with staff
* Highly collaborative; readily supports functions across the center and AmeriGas to achieve customer and operational excellence
* Leads team members to consistently achieve performance excellence; demonstrates positivity and creates a can do culture
Duties and Responsibilities:
* Responsible and accountable for the daily operation and the performance of a team of service professionals to meet and/or exceed operational performance goals.
* Supervises, trains, and motivates staff; ensures individual and team performance to goals, service level agreements and quality metrics, in compliance with client expectations; uses performance management process when necessary.
* Monitors/observes service contacts and activities to provide timely coaching to staff to improve effectiveness and productivity; conducts regular 1:1 feedback as well as preparing annual performance evaluations.
* Delivers/participates in product, process, and service training.
* Tracks and reports metrics, KPIs, and data as required by leadership.
* Participates in recruitment programs and interviewing/selection to hire high quality individuals as needed; effectively onboards new employees.
* Contributes to special projects.
* Proactively engages employees to build positive morale; fosters a fun and productive environment
Knowledge, Skills and Abilities:
* Demonstrated success in service/support operations and direct supervisory responsibilities
* Working knowledge of contact center operations, key performance metrics, and expense management.
* Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
* Excellent verbal and written skills. Competency in effective business writing.
* Ability to analyze statistical and performance data, develop management summary reports and proactively develop action plans.
Education and Experience Required:
* Bachelors degree preferred or equivalent call center operations experience.
* Three to five years Contact Center experience with demonstrated capability in leadership roles
* Experience in analysis of performance/operational data.
Working conditions:
* Work occurs inside in a contact center/office environment.
* Must be available to work varying schedules and hours including some weekends and holidays as workload dictates; potential for 24/7/365 day operations in future; available for on-call support as needed.
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
**Nearest Major Market:** Charlotte
**Job Segment:** Manager, Medical, Call Center Manager, Call Center Supervisor, Management, Healthcare, Customer Service
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Customer Experience Supervisor jobs in Charlotte, NC, United States
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