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Tallwave, LLC.
Scottsdale, AZ, United States
**Customer Experience Analyst** * Scottsdale, AZ - Remote OK * Full-Time * Insights & Planning * Customer Experience Analyst Hello from Tallwave! Were a customer experience design company partnering with change agents at the worlds most inspiring companies to create the experiences of the future. This includes developing new products, services, a
Job Source: Tallwave, LLC.Onsemi
Scottsdale, AZ, United States
Supply Chain Customer Experience Analyst Scottsdale, AZ, United States Job Description We are seeking a highly motivated and experienced CX (Customer Experience) and Key Account Management Analyst to join our dynamic Supply Chain Management team in the semiconductor industry. You will play a crucial role in enhancing all customers’ experience
Job Source: OnsemiAmerican Express
Phoenix
**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow
Job Source: American ExpressMichaels Stores
, AZ, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsCasa Grande-1004 N Promenade Pkwy Ste 146 time typePart time posted onPosted Today job requisition idR00124514 Store - PHX-CASA GRANDE, AZ**We're here for the Makers! Come be a part of the team where innovation and teamwor
Job Source: Michaels StoresOpenWorks
Phoenix, AZ, United States
Job Description Job Description About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to em
Job Source: OpenWorksOpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksHoneywell
Phoenix, AZ, United States
The Customer Experience Professional/ GCE Site Coordinator will play a pivotal role in managing APU/Engine repairs, ensuring correct quote pricing, resolving contract issues to prevent disputes, reviewing business rules, and recovering any problems that arise. This position requires a detail-oriented individual with a strong focus on customer satis
Job Source: HoneywellMichael's
Phoenix, AZ, United States
Store - PHX-CAMELBACK/COLLONADE, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to S
Job Source: Michael'sPhoenix, AZ, United States
**Analyst, Customer Experience**
Phoenix / Operations / Full-Time Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a Best Place to Work in the Bay Area three years in a row, one of the Top Companies to work for in Arizona, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives. ** Primary Responsibilities**
+ Review calls, emails, chats and other customer interactions
+ Review customer survey results
+ Document customer journeys
+ Identify sources of customer dissatisfaction
+ Complete customer experience improvement projects
+ Report CX results to management
+ Collaborate with key stakeholders (Operations, Customer Advocacy, Quality Assurance, etc.)
** Skills, Experience & Qualifications**
+ BS in a relevant field or equivalent work experience
+ Process mapping knowledge including customer experience journeys
+ Knowledge of process improvement theories (six sigma, lean, etc.)
+ Experience interpreting and identifying improvement opportunities based on the Voice of the Customer (VOC)
+ Ability to drive improvement in a rapidly changing environment
+ Ability to partner with key stakeholders and influence change
+ Ability to effectively communicate findings to the organization
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Analyst, Customer Experience jobs in Phoenix, AZ, United States
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