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Bravado
Vancouver, WA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoTelestream
Beaverton, OR, United States
For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on
Job Source: TelestreamBurroughs, Inc.
Portland, OR, United States
Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the Customer Succe
Job Source: Burroughs, Inc.Toolbelt Inc.
Portland, OR, United States
ToolBelt, the fastest growing construction tech platform, is seeking top Customer Success talent! We are looking for a confident, well-spoken problem solver to join our elite Customer Success team as we bring our Web App to Market! Are you passionate about delivering value to customers? This full-time remote Customer Success position will play a fu
Job Source: Toolbelt Inc.Build Staffing
Portland, OR, United States
Job Description Job Description The Company: Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in Portland, Manila, and Guatemala City, embody a service culture driven
Job Source: Build StaffingSev1Tech LLC
Portland, OR, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform. The Customer Suc
Job Source: Sev1Tech LLCTrimble Inc.
Portland, OR, United States
Your Title: Customer Success Manager Job Location: Portland, OR; Westminster, CO; Remote - US Our Department: Construction Enterprise Solutions Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer
Job Source: Trimble Inc.Bravado
Portland, OR, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoPortland, OR, United States
PayRange is a rapidly growing tech company based in Portland, Oregon. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction. As we continue to grow, we're looking for an energetic individual to join our customer success team.
Position Overview:
You will be part of the customer success team, partnering with our existing and new customers and providing them with guidance and ensuring that they have a great customer journey with PayRange.
You will continuously look at ways to improve our systems and processes so we can better serve our customers and provide them with the best experience in the industry.
Company Description
Do you carry change in your pocket? If not, you’re among the millions of people who are becoming “cashless” – yet it’s amazing the coin-op laundry machines in apartment buildings still require quarters to work! PayRange is reinventing how people pay “things.”
PayRange is powering mobile commerce on traditionally “dumb” machines such as vending, laundry, amusement, car washes, and more. The company developed a low-cost, clever solution that is nothing short of ingenious! The patented approach leverages the user’s smartphone and network connectivity eliminating the need to connect the machine to a network enabling rapid upgrades of existing machines.
Location
We have an office in Cascade Station in Portland (near Ikea and the Portland Airport). This is a full-time position, 7:00A – 3:30P, Monday to Friday, and in-person only (no remote work). The office is on the Max line.
Your main responsibilities
Ensure that customers are continuously delighted throughout their journey with us.
Understand the customer’s business objectives and develop a journey plan with a customer, ensuring that the customer successfully implements and utilizes our solution for their benefit and success and meeting their set objectives and ROI.
Standardize, optimize, and automate existing processes and tasks and put in place new processes needed for managing customer engagement and experience.
Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform.
Ensure that customers fully understand our product, benefits, and features.
Drive engagement and full adoption of our product and deployed hardware.
Provide training to customers to ensure they are using our product to its fullest potential.
Be a product expert and be up to date on the latest features, products, and best practices.
Collect feedback from customers and relay it to the product development team to enhance our product based on customer needs.
Monitor customer accounts and pro-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers.
Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities.
Be the escalation point for Enterprise customers needing urgent assistance with support or product related matters.
Conducting business review with customers
Assist with product order queries and working with logistics team to resolve product order related issues.
Other duties as assigned.
Experience and Qualifications
Proven experience in a customer-facing role
College degree
Preferred skills
Highly analytical and organized.
Ability to work independently with little supervision.
Excellent communication skills, both verbal and written.
Customer-focused with a strong commitment to providing exceptional service.
Ability to adapt and thrive in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Team player with the ability to work collaboratively across different departments.
Fluency in English required; Spanish is a plus.
Benefits
Competitive salary.
Health, dental, and vision insurance plans.
Opportunities for career growth and development.
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Customer Success Manager jobs in Portland, OR, United States
ⓘ There was an unexpected error processing your request.
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