Customer Success Manager

Portland, OR, United States

Your Title: Customer Success Manager

Job Location: Portland, OR; Westminster, CO; Remote - US

Our Department: Construction Enterprise Solutions

Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. We are hiring for a Customer Success Manager for Trimble’s Construction sector and are searching for a creative CSM who is proactive, highly driven, and experienced in Customer Success and/or Account Management. Come join us!

The Customer Success Manager will focus on empowering the success of their assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. This CSM will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all internal Trimble product lines, and drive adoption and utilization of their solutions.

What You Will Do

Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful

Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers

Build and document deep understanding of your customers and their business needs, goals, and challenges

Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning

Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy

Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats

Grow and expand customer product adoption and revenue

Identify risk as well as growth/expansion opportunities for the Account Sales Rep to pursue

Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors

Handle incoming reactive Customer Success situations across the customer base

What Skills & Experience You Should Bring

Must have 2+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction technologies, or related applications

Emotional intelligence - employ active listening to understand root cause of issues and how to identify solutions that meet the customer's needs

Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions

Executive presence - You know how to build positive trusted relationships with decision makers, executive sponsors and end users

Proven ability to work cross-functionally to represent the Voice of the Customer

Exceptional communication and presentation skills (both written and verbal)

Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment

Be innovative, persuasive, creative, and have a genuine curiosity in the customer’s business

Goal and results-oriented, optimistic, embraces change and leads with a growth mindset

Proficiency in Salesforce and G-Suite highly preferred, Gainsight nice to have

About Our Construction Enterprise Solutions Sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Bonus Eligible?

No

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contact

[email protected]

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