Account Manager

, NY, United States

Account Manager (Full-Time) Whole Whale seeks an Account Manager to support our growing account strategy team. The ideal candidate has experience in client and/or partner relationship management, social impact, and a deep interest and understanding of digital marketing and/or advertising.

This is a full-time staff position offered at the Manager level. As part of our DEIB Commitment, Whole Whale has transparent salary bands by level to ensure fair compensation across our team. The salary band for this role at the Manager level is $54,000 – $66,000. Our total compensation package includes competitive benefits such as 401k company match, employee profit-share, student loan reimbursement, unlimited PTO, and more.

This role has an option to be Fully Remote.

How To Apply Send an email [email protected] the subject line “Account Manager 2024.” Please include each of the following elements:

Resume

Salary requirements

2 references, with at least one being a direct supervisor (we will not contact these without notifying you first)

Responses to the following:

What is your personal experience with digital marketing / account management / fundraising / non-profits? Please share examples.

What do you think is required to support the success of clients/partner relationships?

What’s a cause or organization that you care about and how would you like to see them utilize digital marketing/advertising/fundraising to serve their cause?

Responsibilities Client Account Management Own the client journey. Serve as the main point of contact for 3-5 nonprofit clients; lead client check-ins, manage expectations, provide world-class support, be the primary client liaison and lead any contract revision or renewal processes

Speak the language of the client. Develop a 30K foot view for clients to best leverage Whole Whale’s digital marketing capabilities to help them progress towards their impact goals. Turn data into stories so clients can understand the journey

Lead project management for assigned clients ; define project objectives, set timelines, lead client meetings and serve as the client’s main point of contact for communications with Whole Whale.

Manage client teams to achieve digital impact goals . Collaborate with internal team members to delegate work relevant to their expertise to meet project milestones and deadlines; support service-area experts in completing these distinct deliverables while still driving the overarching strategic vision for the client team.

Be the client’s voice within Whole Whale. Find opportunities to increase service levels, exceed expectations, remove barriers, and increase their digital impact

Take the stage! You will lead trainings, presentations, and other interactive topics related to digital impact measurement, fundraising efforts, marketing, and other areas of expertise

Develop a high-level strategy. Lead impact mapping and vision for how our nonprofit clients can best leverage all facets of their digital marketing to further their impact goals

Take ownership of the quality of deliverables by understanding that each touch point with a client is a fresh opportunity to impress and delight

Team Management & Thought Leadership Stay up to date on new digital marketing opportunities and tools to support client success and keep the team informed

Create recommendations and training documents for clients and partners, including speaking and presenting at WWU Live webinars and conferences

Write and edit articles and guides on relevant nonprofit issues and opportunities that interest you

Be a positive, forward-thinking leader on the team, including managing 1-2 full or part-time employees as needed

Qualifications Demonstrated experience effectively managing client or partner relationships

3+ years of professional experience, especially in roles involving nonprofit digital marketing and/or project management with a high bar for rigor, quality, and integrity

Comprehensive understanding of digital marketing and/or advertising tactics and key platforms

Comfortable moving seamlessly from big-picture strategy to supporting on tactical implementation when needed

Creative problem-solver driven by a need to look to the data, iterate, think outside the box, and try new things to deliver even better results

Great attention to detail and organizational skills –able to successfully and independently manage multiple projects at once

Experience with digital project management tools preferred – Whole Whale uses tools including Slack, Asana, and Confluence to manage internal communications and workflows.

Authentic passion for Whole Whale’s commitment to nonprofit impact and diversity, equity, inclusion, and belonging

Opportunities for Growth We take learning seriously and encourage individuals to lead in determining their growth at Whole Whale. Beyond continued learning and experience to deepen account strategy expertise, growth opportunities for the Account Manager could include, but are not limited to, the following:

Business development: Support our business development efforts, including communicating with potential leads, joining pitch calls, and drafting proposals for new work

Product leadership: Support our product team in managing WW products (like Whole Whale University and WWU Live) and/or in pitching and developing new products (like our new Inclusivity Tool) that support our nonprofit partners

Whole Whale marketing : Build, scale, and produce WW content (site resources, videos, social content, etc.) and find other creative ways of marketing our services and products

Internal operations : Take part in internal processes for hiring new team members, choosing client projects to work on, building WW culture, cultivating internal expertise, or participating in other internal systems

Whole Whale is an impact-driven B-corp digital agency that is committed to building a diverse, equitable, and inclusive team.We strongly encourage candidates who identify as people of color, people with disabilities, and/or LGBTQ+ to apply. Having different backgrounds, life experiences, knowledge, capabilities, and talents is what gives our team its unique strength and allows us to best serve our diverse clients and causes. Candidate applications will be accepted on a rolling basis until the position is filled.

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