Account Manager

New York, NY, United States

Innovid (NYSE:CTV) powers advertising delivery, personalization, measurement and outcomes across linear, CTV and digital for the world’s largest brands. Through a global infrastructure that enables cross-platform ad serving, data-driven creative, and currency-grade measurement, Innovid offers its clients always-on intelligence to optimize advertising investment across channels, platforms, screens, and devices. Innovid is an independent platform that leads the market in converged TV innovation, through proprietary technology and exclusive partnerships designed to reimagine TV advertising. Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific. To learn more, visit innovid.com  or follow us on LinkedIn  or Twitter . The Account Manager will be a key member of our Commercial Organization team, working closely with our clients, partners, and internal departments. The AM is responsible for the successful execution of digital advertising campaigns utilizing Innovid’s Omni-Channel Marketing Platform. The AM can resolve internal and external campaign issues, provide training and best practices to Innovid’s customer base and has a keen ability to effectively project manage and monitor client initiatives in order to successfully manage client relationships. Providing outstanding customer service and a quick learner of internal tools and technologies are musts. The AM should have strong analytical and problem solving skills, including a high level of comfort with Excel. What You Will Do:

Main point of contact for all client day-to-day communication and oversight; owns overall client satisfaction and proactively identifies opportunities, and works with Account Director to optimize, retain and up-sell business

Ability to effectively communicate in a team-oriented environment; function as liaison between multiple departments and act as an escalation point for any support team

Properly manage time and deadlines while balancing multiple projects/priorities internally and externally

Technical expert with proficient knowledge of 3rd party vendors; ability to troubleshoot tracking issues and recommend best practices

Project manage campaign execution to ensure all campaign requirements are met; measure campaign progress and communicate effectively both internally and externally

Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed.

Responsible for general training and oversight to support teams to ensure all campaign tasks are done correctly and efficiently

Act as escalation point for any support team that is responsible for campaign set up needs, feasibility checks and general support

Generate and analyze detailed campaign reporting; provides detailed insights and analysis for client and suggests optimization strategies for increased performance

Lead all campaign related communication, including kick off calls, weekly status calls, troubleshooting discussions and in-person client presentations

Collaborate closely with a Sales counterpart and proactively identify opportunities to upsell and cross-sell clients on additional products or revenue streams

Support Product team with user feedback and insights related to new releases of our tools and products

Effectively and proactively recognizes and solves problems, is always looking for new, better ways to do things. Infuses this into the culture of the team by coaching other AMs on effective, actionable problem solving

What You Will Need:

2+ Years in account management in the advertising technology, marketing technology, agency or publisher space

Strong knowledge of digital advertising space: media planning, creative, and publisher trafficking

Knowledge of industry specific terms related to digital media (ie VAST, VPAID, verification, viewability)

Selling experience specifically in upselling of clients on products and services a plus

Experienced in compiling, documenting and communicating client requirements to internal stakeholders (sales, creative team, and adops)

Must have experience managing and executing digital campaigns as main client point of contact; video experience desired

Future-minded individual with a strong desire to contribute to an emerging leader in the online media space

Thrives in a dynamic, fast-paced, high-growth work environment

Strong working knowledge of entire Microsoft Office suite

What We Offer:

High visibility role with a tremendous amount of growth potential

Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options.

Personal & Professional Developmental Resources, including: job shadowing and mentorship programs; employee led DEI committees, access to LinkedIn Learning, and more.

Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.

The base pay range for this position is $90,000 - $115,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

This position is eligible for quarterly bonuses based on specified benchmarks, in accordance with all applicable bonus terms and conditions

This information is provided per New York City’s salary disclosure law.

#LI-DB1 There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid. Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here . If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here  to understand how Innovid processes your personal information and how you can exercise your rights. Will you now or in the future require Innovid to sponsor an immigration case in order to employ you?  *

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As set forth in Innovid’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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